Subject: Ticket Assigned - Conversation with adnan
From: Max <[email-masked]>
To: [email-masked]
Date: Wed, 23 Dec 2020 17:15:53 +0000

Hi Fauzan Musalman,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with adnan adnan                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  adnan Bot:  Hi Adnan ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0544669701            08:46 PM, 23rd Dec                     adnan                    Ok           08:47 PM, 23rd Dec                     adnan                    Hello           08:54 PM, 23rd Dec                   Bot                   أهلا مرة أخرى!           08:54 PM, 23rd Dec                     adnan                    English?           08:54 PM, 23rd Dec                     adnan                    Hello           09:01 PM, 23rd Dec                   Bot                   أهلا مرة أخرى!           09:01 PM, 23rd Dec                   Fauzan                   Hi, Thank you for contacting us. I'm Fauzan . I will be happy to help you.           09:03 PM, 23rd Dec                     adnan                    Hi Faizan           09:03 PM, 23rd Dec                     adnan                    I wish to return the products but for one of the product return option is not available           09:04 PM, 23rd Dec                     adnan                    Can u help me in opting for return option           09:05 PM, 23rd Dec                   Fauzan                   can you please share the order ID           09:07 PM, 23rd Dec                     adnan                    My order number is 6256825940.           09:07 PM, 23rd Dec                   Fauzan                   please allow me some moment while checking the details           09:07 PM, 23rd Dec                     adnan                    Ok           09:07 PM, 23rd Dec                   Fauzan                   Thank you for holding up           09:09 PM, 23rd Dec                     adnan                    No Please           09:09 PM, 23rd Dec                     adnan                    No problem           09:09 PM, 23rd Dec                   Fauzan                   We can see that there is a return request already created by you on 23 Dec           09:10 PM, 23rd Dec                   Fauzan                   can you please share the item name for which you can not create a return request           09:11 PM, 23rd Dec                     adnan                    Yeah but it accepted only 3 of 4 products ordered           09:11 PM, 23rd Dec                     adnan                    MAX  Printed T-strap Slippers with Slip-On Closure           09:11 PM, 23rd Dec                   Fauzan                   Thank you for providing us the details           09:12 PM, 23rd Dec                   Fauzan                   We would like to inform you that we have created a return request for 161781842 - - Printed T-strap Slippers with Slip-On Closure. Our courier partner will collect the item within 3-5 working days.           09:13 PM, 23rd Dec                   Fauzan                   Is there anything else i can help you with ?           09:13 PM, 23rd Dec                     adnan                    No thanks           09:14 PM, 23rd Dec                   Fauzan                   It was a pleasure to assist you. Thank you for shopping with us.           09:15 PM, 23rd Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1912079