Subject: Ticket Assigned - Conversation with reshma mohan
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 23 Dec 2020 17:11:26 +0000

Hi Fauzan Musalman,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with reshma mohan reshma mohan                    Bot:  Hi again! Bot:  Please enter your name Customer:  reshma mohan Bot:  Hi Reshma Mohan ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  Saudi Arabia Bot:  Please enter your order number to continue Customer:  6249579722 Bot:    Your order status is : Delivered    If you have not received your order, Home Delivery takes  3 to 5 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0571623566 Bot:  Please wait while we transfer you to an agent Customer:  I want to know about my return order request Agent:  Hi Reshma, Thank you for contacting us. My name is Prakash. How may I help you? Agent:  Hi, I'm not getting a response from you. Are we still connected? Agent:  As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Neither Satisfied or Dissatisfied] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Reshma Mohan ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  Saudi Arabia Bot:   Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.    For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  /startOver Bot:  Was I able to resolve your query? Customer:  /startOver Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait while we transfer you to an agent Customer:  I have return request submitted 10days no one contacted for pick up the stuff Customer:  Please find a solution Agent:  Hi Reshma, Thank you for contacting us. My name is Amir. I'm here to help you   Customer:  Yes I have 3items to return I already aubmit request now 10 days finished Agent:  We request you to please share your order number so we can check and assist you better. Agent:  We are not getting a response from you. Are we still connected? Agent:  As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Extremely Satisfied ] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Reshma Mohan ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  Saudi Arabia Bot:   Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.    For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait while we transfer you to an agent Customer:  Okk Customer:  I have one return request order no #6249579722 need follow up plzz Agent:  Hi Reshma, Thank you for contacting us. My name is Ishan. I can see that you have contacted us regarding order update. Customer:  Yess Agent:  We request you to please confirm us your registered mobile number. Customer:  Please check and solve my issue Customer:  +966551574792 Customer:  Mr.Aneesh Agent:  May I request you to please stay on hold while I retrieve the information. Agent:  Please be assured as we have now escalated this issue with our courier team and they will arrange a pickup for your items. Agent:  Our courier partner will contact you on +966551574792 to arrange a time for collection soon. Customer:  Okk thank you Customer:  Okk thanks for your cooperation Agent:  It was a pleasure to assist you. Thank you for contacting us. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Extremely Satisfied ] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Reshma Mohan ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  Saudi Arabia Bot:   Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.    For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait while we transfer you to an agent Customer:  Okk thank you Agent:  Hi Reshma, Thank you for contacting us. My name is Ishan. I can see that you have contacted us regarding Late Collection. Customer:  Yess this courier service they are dealing very bad way Customer:  Everyday they are asking location of our workplace and home but they will not come they are also wasting our time Agent:  We request you to please confirm us your complete shipping address in order for the collection at the earliest. Customer:  Yes plz wait for a second Customer:  Aneesh A,7424 Takhassusi St, Al Mathar Ash Shamali، Riyadh 12314 Customer:  KAFCO kitchen and furniture s Customer:  +966551674792 Agent:  Thank you for confirming me.  Agent:  We would like to inform you that we are going to forward your address to the courier team for the collection to happen at the soonest. Customer:  Yess thanks for your cooperation it's highly appreciated Agent:  It was a pleasure to assist you. Thank you for contacting us. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Extremely Satisfied ] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Reshma Mohan ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  Saudi Arabia Bot:   Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD or cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.   Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait while we transfer you to an agent Customer:  I have 192sr credit in my account so how I can use it for shopping I can  use for click and collect or any centerpoint outlet Customer:  Or u can transfer to our bank account Agent:  Hi Reshma, Thank you for contacting us. My name is Ishan. I can see that you have contacted us regarding refund queries. Agent:  You can use your my credit account in your online purchase in 5 easy steps:  Step 1 - Simply log onto www.centrepointstores.com Step 2 - Start shopping Step 3 - Add chosen items to basket Step 4 - Proceed to checkout Step 5 - Select the my credit as a payment option Agent:  It was a pleasure to assist you. Thank you for contacting us. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Extremely Satisfied ] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Reshma Mohan ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  Saudi Arabia Bot:   Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD or cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.   Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            08:47 PM, 23rd Dec                     reshma mohan                    Can I use my credit money to shop from centerpoint store without online           08:48 PM, 23rd Dec                   Fauzan                   Hi, Thank you for contacting us. I'm Fauzan . I will be happy to help you.           08:55 PM, 23rd Dec                     reshma mohan                    Yes plz I wants to know can I use my credit balance to shop any centerpoint store without online           08:56 PM, 23rd Dec                   Fauzan                   we are sorry My Credit balance can be redeemed only in online purchases           08:57 PM, 23rd Dec                     reshma mohan                    Can I receive this money in my bank account           08:58 PM, 23rd Dec                     reshma mohan                    Or I can shop by click and collect           08:59 PM, 23rd Dec                   Fauzan                   yes you can shop by click and collect           09:00 PM, 23rd Dec                     reshma mohan                    How long it will take           09:00 PM, 23rd Dec                     reshma mohan                    If I click today I can take tommorrow??           09:01 PM, 23rd Dec                   Fauzan                   it will tack 4-5 business days to get ready for pick up from store           09:03 PM, 23rd Dec                   Fauzan                   Is there anything else i can help you with ?           09:06 PM, 23rd Dec                   Fauzan                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           09:11 PM, 23rd Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1912057