Subject: RE: Store Complaint/Lost Item - 1907820
From: Jainul Ameer Mohammed Hussain <[email-masked]>
To: CP Al Maryah Central <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>, Mohd Rafeeq <[email-masked]>, seeta.seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, Akshay Berry <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>, PRINCE MALIK <[email-masked]>
Date: Wed, 23 Dec 2020 17:02:41 +0000

Hi Maduka

As discussed, consider this high priority and solve this issue asap..

Please check and update the status of customer lost item..

Best Regards !!!

From: Apoorv Joshi <[email-masked]>
Sent: Wednesday, December 23, 2020 8:20 PM
To: Akshay Berry <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>; Jainul Ameer Mohammed Hussain <[email-masked]>; Mohd Rafeeq <[email-masked]>; seeta.seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Shakeeb Arsalan <[email-masked]>; PRINCE MALIK <[email-masked]>
Subject: Re: Store Complaint/Lost Item - 1907820

External email sender, please take precaution.
Hi Akshay,

Apologies, missed the attachments in the previous email. Please find them attached here.

Thank you for your help!

Regards,
Apoorv

________________________________
From: "Akshay Berry" <[email-masked]<mailto:[email-masked]>>
To: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Jainul Ameer Mohammed Hussain" <[email-masked]<mailto:[email-masked]>>, "Mohd Rafeeq" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "PRINCE MALIK" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, December 23, 2020 9:35:26 PM
Subject: RE: Store Complaint/Lost Item - 1907820

Looping @Jainul Ameer Mohammed Hussain<mailto:[email-masked]> @Mohd Rafeeq<mailto:[email-masked]>

Please assit.

Regards,
Akshay Berry
Email: [email-masked]<mailto:[email-masked]>
T: +971 4 5172125

From: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, December 23, 2020 7:16 PM
To: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Cc: seeta.seeta <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; PRINCE MALIK <[email-masked]<mailto:[email-masked]>>
Subject: Store Complaint/Lost Item - 1907820
Importance: High

External email sender, please take precaution.
Hi Team,

Customer is reporting that they visited Centrepoint Galleria mall on Dec 21, 2020 and forgot a Pink jacket there, she tried visiting the store to check with them regarding the same to retrieve the lost item but the store did not let her enter.

Customer is requesting for someone to check and return her item back to her and also she is requesting for a call back on 050 1084931 as she was promised by the store team that someone will contact her but nobody did.

We have already escalated the same to Praveen Javadi as per the matrix regarding the same but received no update yet. Please assist in getting this store complaint resolved. Attaching the image of pink jacket as shared by the customer as well as the whole complaint. Customer raised the same via Social media as well under 1907741

Customer Details:
Name: Aaliya
Contact Number: 050 1084931

Thank you for your help!

Regards,
Apoorv
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This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com