Subject: Re: Re: Late Delivery / 9619116723
From: FarEye Support <[email-masked]>
To: [email-masked]
Cc: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 23 Dec 2020 16:35:10 +0000

Dear Apoorv,     Greetings!     We request you to share the timestamp. So that we can proceed further.        You can visit the support ticket on https://fareye.freshdesk.com/public/tickets/ed9f3082ae703f4395051c4ddf1e997bf863ee1e0d494f1fcb81b6c106bca593 or please log in to the FarEye Support portal on https://fareye.freshdesk.com to check the details.                       Thanks,         Shambhavi Singh,     Technical Engineer          FarEye- Enabling Digital Logistics  Call: +91 70-6595-6595        7+ Mentions    Digital Disruptor    Recognized    Chicago   |   London   |   Dubai   |   Singapore   |   India                                              Disclaimer: This message is confidential and is intended for the addressee, and may also be privileged. Any unauthorized disclosure, copying, distribution or use of this message is strictly prohibited, and if done, will result in strict legal action. This message is not guaranteed to be complete or error-free. No liability is assumed for any errors and/or omissions in the contents of the message.      
                           
                            On
                            Wed, 23 Dec at  9:31 PM
                            ,  Apoorv Joshi <[email-masked]>  wrote:

 Hi Team, 
   
 Order status is still reflecting as Shipped. As per tracking on Fetchr the order is returned to client, as per tracking on Fareye it is still showing undelivered instead of RTO. 
   
 Please assist to update the order status to NDR so customer can receive their refund asap. 
   
 Thank you for your help! 
   
 Regards, 
 Apoorv 

 
From: "Akshay Berry" <[email-masked]> To: "Apoorv Joshi" <[email-masked]>, "escalations dxbteam" <[email-masked]> Cc: "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Rehan Khan" <[email-masked]> Sent: Saturday, December 19, 2020 8:29:58 PM Subject: RE: Late Delivery / 9619116723 

 

 
 
@Apoorv Joshi The order is been returned as NDR. The refund will be processed
 for the same now. 
   
 Regards, 
 
 Akshay Berry 
 Email: 
[email-masked] 
 T: +971 4 5172125 

 

From: Apoorv Joshi <[email-masked]>  
Sent: Saturday, December 19, 2020 3:17 PM 
To: Escalations Dxbteam <[email-masked]> 
Cc: seeta.seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Rehan Khan <[email-masked]> 
Subject: Re: Late Delivery / 9619116723 

   
 
External email sender, please take precaution.

 
 
 Hi Team, 

   

 Please assist in arranging the delivery on the below case, customer has confirmed the following contact number: +971-507172785 and we escalated the same to fetchr
 but receiving no response from them. As per tracking they are supposed to reattempt again. 

   

 Please look into this. Thank you for your help! 

   

 Regards, 

 Apoorv 

   

 

 
From:
"Rehan Khan" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Cc: "Apoorv Joshi" <[email-masked]> 
Sent: Tuesday, 15 December, 2020 12:25:20 
Subject: Late Delivery / 9619116723

   

 
 
 Hi Team, 

 
 
The customer has placed his order on Nov 30, 2020 but
 still the order has not delivered, so we have escalated to the courier team but did not received any response from their side.

   
 
 So we request you please do the needful and help us to close this case as soon as possible. 

 
 Order Date: Nov 30, 2020

 
 
 Order ID: 9619116723 

 Tracking ID: 34149688826301

   

 
 Customer can be reached on this mobile number +971-507172785 

   

 Ticket number - 1791098

   

 
 We are looking forward to your reply. 

 
 Regards 

 Rehan 

 

 

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