Subject: Re: Late Delivery / 9619116723
From: Apoorv Joshi <[email-masked]>
To: FarEye Support <[email-masked]>
Cc: escalations dxbteam <[email-masked]>, Akshay Berry <[email-masked]>, Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Rehan Khan <[email-masked]>
Date: Wed, 23 Dec 2020 09:00:56 -0700 (MST)

Hi Team, 

Order status is still reflecting as Shipped. As per tracking on Fetchr the order is returned to client, as per tracking on Fareye it is still showing undelivered instead of RTO. 

Please assist to update the order status to NDR so customer can receive their refund asap. 

Thank you for your help! 

Regards, 
Apoorv 

From: "Akshay Berry" <[email-masked]> 
To: "Apoorv Joshi" <[email-masked]>, "escalations dxbteam" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Rehan Khan" <[email-masked]> 
Sent: Saturday, December 19, 2020 8:29:58 PM 
Subject: RE: Late Delivery / 9619116723 

[ mailto:[email-masked] | @Apoorv Joshi ] The order is been returned as NDR. The refund will be processed for the same now. 

Regards, 

Akshay Berry 

Email: [ mailto:[email-masked] | 
[email-masked] ] 

T: +971 4 5172125 

From: Apoorv Joshi <[email-masked]> 
Sent: Saturday, December 19, 2020 3:17 PM 
To: Escalations Dxbteam <[email-masked]> 
Cc: seeta.seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Rehan Khan <[email-masked]> 
Subject: Re: Late Delivery / 9619116723 

External email sender, please take precaution. 

Hi Team, 

Please assist in arranging the delivery on the below case, customer has confirmed the following contact number: +971-507172785 and we escalated the same to fetchr but receiving no response from them. As per tracking they are supposed to reattempt again. 

Please look into this. Thank you for your help! 

Regards, 

Apoorv 

From: "Rehan Khan" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Tuesday, 15 December, 2020 12:25:20 
Subject: Late Delivery / 9619116723 

Hi Team, 

The customer has placed his order on Nov 30, 2020 but still the order has not delivered, so we have escalated to the courier team but did not received any response from their side. 

So we request you please do the needful and help us to close this case as soon as possible. 

Order Date: Nov 30, 2020 

Order ID: 9619116723 

Tracking ID: 34149688826301 

Customer can be reached on this mobile number +971-507172785 

Ticket number - 1791098 

We are looking forward to your reply. 

Regards 

Rehan 

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