Subject: Re: Collection Delay/MOC - 6247349780
From: Apoorv Joshi <[email-masked]>
To: FarEye Support <[email-masked]>
Cc: escalations dxbteam <[email-masked]>, Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Date: Wed, 23 Dec 2020 08:18:56 -0700 (MST)

Hi Team, 

Thank you for checking again, we deleted the RMA and created a new one. The new AWB is 46394416946, can you please check for this. 

Thank you for your help! 

Regards, 
Apoorv 

From: "FarEye Support" <[email-masked]> 
To: "Apoorv Joshi" <[email-masked]> 
Cc: "escalations dxbteam" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Sent: Wednesday, December 23, 2020 8:18:04 PM 
Subject: Re: Collection Delay/MOC - 6247349780 

Dear Apoorv, 

As per your concern, we have checked again and still, we are getting the same response from the Aramex team. below we have given for your reference. 

{"status":400,"reference_id":"1000368718","timestamp":1608734673093,"execution_time":1500,"errors":["Pickup.ExistingShipments[0].Number - Shipment is already associated with another pickup"]} 

You can visit the support ticket on [ https://fareye.freshdesk.com/public/tickets/9de4e193273b94ee5c84351c2635c5a5cfe4d782162f4dbb6be00926d8b1d60e | https://fareye.freshdesk.com/public/tickets/9de4e193273b94ee5c84351c2635c5a5cfe4d782162f4dbb6be00926d8b1d60e ] or please log in to the FarEye Support portal on [ https://fareye.freshdesk.com/ | https://fareye.freshdesk.com ] to check the details. 
Thanks and Regards, 

Nishant Kamal 
Technical Engineer | FarEye 
Call: +91 70-6595-6595 
|| [ http://www.getfareye.com/ | www.getfareye.com ] 
Disclaimer: This message is confidential and is intended for the addressee, and may also be privileged. Any unauthorized disclosure, copying, distribution or use of this message is strictly prohibited, and if done, will result in strict legal action. This message is not guaranteed to be complete or error-free. No liability is assumed for any errors and/or omissions in the contents of the message. 

On Wed, 23 Dec at 8:00 PM , Apoorv Joshi <[email-masked]> wrote: 
Hi Team, 

Can you please try checking again for the AWB: 46394343494, as per Aramex this is showing record has been created successfully at this time. Please find attached screenshot for the same, this customer has already raised this to MOC, so request you to please try checking this again for collection reference. 

Appreciate your assistance. Thank you for your help! 

Regards, 
Apoorv 

BQ_BEGIN

From: "FarEye Support" <[email-masked]> 
To: "Apoorv Joshi" <[email-masked]> 
Cc: "escalations dxbteam" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Sent: Wednesday, December 23, 2020 6:54:00 PM 
Subject: Re: Collection Delay/MOC - 6247349780 

Dear Apoorv, 

We would like to inform you that we are getting error response for the shared AWB number " 46394343494 ​ ​ " 

Below is the response : 

Pickup.ExistingShipments[0].Number - Shipment is already associated with another pickup 

Due to this response collection, AWB number is not generated for the shared AWB. 

This needs to be checked with the Aramex team. 

Let us know for further assistance. 

Thanks for your kind cooperation. 

You can visit the support ticket on [ https://fareye.freshdesk.com/public/tickets/9de4e193273b94ee5c84351c2635c5a5cfe4d782162f4dbb6be00926d8b1d60e | https://fareye.freshdesk.com/public/tickets/9de4e193273b94ee5c84351c2635c5a5cfe4d782162f4dbb6be00926d8b1d60e ] or please log in to the FarEye Support portal on [ https://fareye.freshdesk.com/ | https://fareye.freshdesk.com ] to check the details. 
Thanks and Regards, 

Saurabh Deo , Technical Engineer 
[ http://www.getfareye.com/ | FarEye- Enabling Digital Logistics ] 
Call: +91 7065956595 

	[ https://www.facebook.com/GetFarEye/ ] 		[ https://www.youtube.com/fareyeinaction ] 		[ https://twitter.com/fareye ] 		[ https://www.linkedin.com/company/fareye/ ] 

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On Wed , 23 Dec at 5:23 PM 

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