Subject: RE: Need Urgent Call Back
From: Ali Mkhaimer <[email-masked]>
To: Mohd Imran <[email-masked]>, Rawan Barghouth <[email-masked]>, Mohammad Tarabishi <[email-masked]>, Saeed Khawaldeh <[email-masked]>, ccbackoffice <[email-masked]>, ccwebteam <[email-masked]>
Cc: seeta.seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Escalations Dxbteam <[email-masked]>, Apoorv Joshi <[email-masked]>, Ishan Ahuja <[email-masked]>
Date: Wed, 23 Dec 2020 15:15:53 +0000

Dear Imran,

We will contact the customer first thing in the morning and update you

Best Regards,

Ali Al Mkhaimer
Contact Center Team Leader

T: +962 6 500 1333

F: +962 6 500 1334

M: +962 79 175 7169

E: mailto:[email-masked]

www.crystel.co<http://www.crystel.co/>

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[Description: Description: Description: Description: Description: Description: Description: Description: cid:[email-masked]]<https://twitter.com/CrystelCo>

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[Description: Description: Description: Description: Description: Description: Description: Description: cid:[email-masked]]

From: Mohd Imran [mailto:[email-masked]]
Sent: Wednesday, December 23, 2020 4:19 PM
To: Rawan Barghouth; Ali Mkhaimer; Mohammad Tarabishi; Saeed Khawaldeh; Amani Khraisat; ccbackoffice; ccwebteam
Cc: seeta.seeta; Fauzan Ahmad, Musalman; Shakeeb Arsalan; Escalations Dxbteam; Apoorv Joshi; Ishan Ahuja
Subject: RE: Need Urgent Call Back

Hi team,

Please call and assist below customer.

Regards,
Mohd. Imran
Customer Support WEB TEAM.
Landmark Tower, Dubai
+971-45172116

From: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, December 23, 2020 10:18 AM
To: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Cc: seeta.seeta <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Ishan Ahuja <[email-masked]<mailto:[email-masked]>>
Subject: Re: Need Urgent Call Back

External email sender, please take precaution.
Hi Team,

Please assist regarding the following

Regards
shakeeb

________________________________
From: "Ishan Ahuja" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, December 22, 2020 9:56:08 PM
Subject: Need Urgent Call Back

Hi Team,

Problem Statement: Received Incomplete Item Set

Order Date : Dec 11, 2020
Order ID: 9621595488
Tracking ID: ​SD000748310

Order Date : Dec 13, 2020
Order ID: 9621904841
Tracking ID: ​SD000759291

Assistance Required: Need Urgent Call Back

Issue Description - Customer reported us that he ordered 2 sets of 6 mugs online and received only 2 mugs instead of 12 mugs under the order id 9621595488.However, we had managed to arrange collection for the entire item but when customer got his another order with the order id 9621904841 with the same incomplete item issue, he requested us to get a call back from the manager.

Thank you for your help

Thanks
Ishan

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