Subject: Store Complaint/Lost Item - 1907820
From: Apoorv Joshi <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>, "PRINCE MALIK" <[email-masked]>
Date: Wed, 23 Dec 2020 08:15:42 -0700 (MST)

Hi Team, 

Customer is reporting that they visited Centrepoint Galleria mall on Dec 21, 2020 and forgot a Pink jacket there, she tried visiting the store to check with them regarding the same to retrieve the lost item but the store did not let her enter. 

Customer is requesting for someone to check and return her item back to her and also she is requesting for a call back on 050 1084931 as she was promised by the store team that someone will contact her but nobody did. 

We have already escalated the same to Praveen Javadi as per the matrix regarding the same but received no update yet. Please assist in getting this store complaint resolved. Attaching the image of pink jacket as shared by the customer as well as the whole complaint. Customer raised the same via Social media as well under 1907741 

Customer Details: 
Name: Aaliya 
Contact Number: 050 1084931 

Thank you for your help! 

Regards, 
Apoorv