Subject: RE: Refund not processed - 8208479732
From: Akshay Berry <[email-masked]>
To: seeta.seeta <[email-masked]>, Escalations Dxbteam <[email-masked]>, ecom cskuwait <[email-masked]>, Midhun Madhu <[email-masked]>, olm kuwait <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, Fauzan Musalman <[email-masked]>, Apoorv Joshi <[email-masked]>, Nikhil Bishnoi <[email-masked]>
Date: Wed, 23 Dec 2020 12:57:08 +0000

@ecom cskuwait<mailto:[email-masked]> @Midhun Madhu<mailto:[email-masked]> Please assist in closing the pallet and processing the refund as items are in the WH.

@olm kuwait<mailto:[email-masked]> Please handover the items to conloc. This is been pending from October

Regards,
Akshay Berry
Email: [email-masked]<mailto:[email-masked]>
T: +971 4 5172125

From: Seeta Seeta <[email-masked]>
Sent: Wednesday, December 23, 2020 2:19 PM
To: Escalations Dxbteam <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>; Fauzan Musalman <[email-masked]>; Apoorv Joshi <[email-masked]>; Nikhil Bishnoi <[email-masked]>
Subject: Re: Refund not processed - 8208479732

External email sender, please take precaution.
Hi Team,

Please assist us in the below case.

Thanks & Regards,
Seeta Kunwar

________________________________
From: "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Cc: "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, 3 December, 2020 17:30:55
Subject: Refund not processed - 8208479732

Hi team,

Problem Statement: Refund Not Processed
Order Date :Oct 16, 2020
Order ID: 8208479732
Return Tracking ID: RP1019200001755
RMA: 1000085040
Assistance Required: Process refund asap.

Issue Description: The items were collected from the customer and delivered back to us on Oct 22. The child ticket 1766077 was raised on Nov 27, but the WH team has confirmed that they have not received the items. As per the Oracle BI as well there is no items returned back to us.

Kindly assist with the refund.

Regards,
Nikhil.

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