Subject: RE: Order not shipped - Cancellation rejected - 6237304819
From: Akshay Berry <[email-masked]>
To: seeta.seeta <[email-masked]>, Jessie Caparas <[email-masked]>, Malik Ismail <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, Fauzan Musalman <[email-masked]>, Apoorv Joshi <[email-masked]>, Nikhil Bishnoi <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Wed, 23 Dec 2020 12:53:42 +0000

@Seeta Seeta<mailto:[email-masked]> Raised to tech.

INC0937176

Regards,
Akshay Berry
Email: [email-masked]<mailto:[email-masked]>
T: +971 4 5172125

From: Seeta Seeta <[email-masked]>
Sent: Wednesday, December 23, 2020 2:16 PM
To: Jessie Caparas <[email-masked]>; Malik Ismail <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>; Fauzan Musalman <[email-masked]>; Apoorv Joshi <[email-masked]>; Nikhil Bishnoi <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: Re: Order not shipped - Cancellation rejected - 6237304819

External email sender, please take precaution.
Hi Team,
Can you please assist us in the below case.

Thanks & Regards,
Seeta Kunwar

________________________________
From: "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Cc: "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, 3 December, 2020 12:45:43
Subject: Order not shipped - Cancellation rejected - 6237304819

Hi Team,

With regards to Order ID 6237304819, the customer is complaining neither the delivery nor the refund for the full order has been processed. 2 tickets have been raised in the Hybris since Nov 09, but no response for them as well.

The partial cancellation is also failing. The refund is to be done for the following items:

1. 162092211
2. 162092216
3. 162301488
4. 161923974
5. 162651513
6. 162305455
7. 161419120
8. 162331125
9. 162317057
10. 161351012
11. 162033642

Kindly assist.

Regards,
Nikhil.

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