Subject: Re: Wrong Delivery // 9620330996 // Refund approval
From: Seeta Seeta <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>, Fauzan Musalman <[email-masked]>, Apoorv Joshi <[email-masked]>
Cc: Ezzaldeen Mahyoub <[email-masked]>
Date: Wed, 23 Dec 2020 05:19:32 -0700 (MST)

Thanks & Regards, 
Seeta Kunwar 

From: "Shakeeb Arsalan" <[email-masked]> 
To: "jessie caparas" <[email-masked]>, "Mohd Imran" <[email-masked]>, "Akshay Berry" <[email-masked]> 
Cc: "escalations dxbteam" <[email-masked]>, "Fauzan Musalman" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "M Ataullah" <[email-masked]> 
Sent: Monday, 21 December, 2020 17:04:28 
Subject: Wrong Delivery // 9620330996 // Refund approval 

Hi Team, 

Problem Statement: Wrong Delivery, 

Order Date : 05-Dec-2020 

Order ID: 9620330996 
Tracking ID; FP120620000795 
Order Value; AED 338.80 
Assistance Required: Need to investigation with the relevant team & approve the Refund, 

Issue Description: The customer was placed the order on 05-Dec-2020, and as per Hybris and tracking ID, it's delivered on 07/12/20, but the customer is claiming he did not receive the order. 
however it was escalated to the courier team to provide us POD of this order, they provided us 
some pictures please look into this either it can be consider as POD or not, and the same was updated to the customer but he still insisting the same and syaing he did not receive the order and provided courier man contact number who was contacted with him; +971 58 104 6854. 

Customer History; ​This was customer's first order. 

Assistance Required: Need to approve the refund 

Regards, 
Shakeeb