Subject: Re: Late Collection // 6237994770 // 1700351
From: Apoorv Joshi <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Wed, 23 Dec 2020 04:11:21 -0700 (MST)

Hi Team, 

With reference to the order number: 6237994770 
AWB: RP1103200002690 

Kindly assist in arranging the collection on above AWB, we have escalated to LMG multiple times but receiving no response on the same. We have also marked this for reattempt on fareye portal. Customer can be reached on +966500062869. Order was delivered by LMG under FP1102200001331. Collection pending since Nov 4, 2020. 

Thank you for your help! 

Regards, 
Apoorv 

From: "Nitesh Singh" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Cc: "Fauzan Ahmad, Musalman" <[email-masked]> 
Sent: Wednesday, December 2, 2020 8:30:12 PM 
Subject: Late Collection // 6237994770 // 1700351 

Hi Team, 

Problem Statement: Late Collection 
Order Date : Nov 1, 2020 
Order ID: 6237994770 
Tracking ID: RP1103200002690 
Assistance Required: Need Urgent Collection 

Issue Description: The return request was created on 11/3/20 5:09 PM and till now the item has not collected from the customer. We have emailed the courier partner multiple times, however no response received from the team. 

Kindly arrange the collection on priority basis. 

Regards, 
Nitesh