Subject: RE: Refund Approval - 9613083686
From: Varun Sharma <[email-masked]>
To: Jessie Caparas <[email-masked]>, Apoorv Joshi <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>, seeta.seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Nikhil Bishnoi <[email-masked]>
Date: Wed, 23 Dec 2020 11:07:33 +0000

If it is returned already, please refund.

From: Jessie Caparas <[email-masked]>
Sent: Wednesday, December 23, 2020 2:50 PM
To: Apoorv Joshi <[email-masked]>; Varun Sharma <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>; seeta.seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Nikhil Bishnoi <[email-masked]>
Subject: RE: Refund Approval - 9613083686
Importance: High

@Varun Sharma<mailto:[email-masked]>

The order has been marked as delivered but is in fact already returned to us.

Since we can’t do a systematic refund, please approve for us to manually refund.

This is the customer’s 4th order with us by the way.

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, December 23, 2020 1:44 PM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Nikhil Bishnoi <[email-masked]<mailto:[email-masked]>>
Subject: Refund Approval - 9613083686

External email sender, please take precaution.
Hi Jessie,

With reference to the order number: 9613083686
AWB: FP111020000409

The following order was placed on Nov 9, 2020 for a total value of AED 909.20 out of which items worth AED 261.43 were cancelled and a refund for the same was given to the customer. The remaining refund value is AED 656.60. The concept is Splash.

As per hybris status of this order is marked as "Delivered", as per tracking this order is NDR since Nov 12, 2020 as the customer rejected this order. We raised the same to Fareye team to get the order status updated to NDR, as per update from them the order status can not be updated to NDR once it has already been marked as Delivered. Please find attached screenshot for tracking status.

We request you to please advise if the remaining refund amount can be approved for a manual refund as the customer is chasing for their refund. Case is pending with us since Nov, 2020.

Customer is shopping with us since Dec 2019 and has a total of 7 completed orders with us worth a total value of AED 2836.94. Customer has no previous/similar complaints.

Please look into this and advise. Thank you for your help!

Regards,
Apoorv
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