Subject: RE: Order Delay - 7420223254
From: Siny Jacob <[email-masked]>
To: Jessie Caparas <[email-masked]>, Apoorv Joshi <[email-masked]>, Escalations Dxbteam <[email-masked]>, BHRdc Ecomm <[email-masked]>
Cc: seeta.seeta <[email-masked]>, Ishan Ahuja <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Abhimanyu Goyal <[email-masked]>, SuvodipMondal <[email-masked]>
Date: Wed, 23 Dec 2020 10:28:01 +0000

Dear @BHRdc Ecomm<mailto:[email-masked]> Ecom team,
Please update.
Thanks & best regards,
Siny Kurian Jacob.

From: Jessie Caparas <[email-masked]>
Sent: December 23, 2020 1:26 PM
To: Apoorv Joshi <[email-masked]>; Escalations Dxbteam <[email-masked]>; Siny Jacob <[email-masked]>; BHRdc Ecomm <[email-masked]>
Cc: seeta.seeta <[email-masked]>; Ishan Ahuja <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Shakeeb Arsalan <[email-masked]>
Subject: RE: Order Delay - 7420223254
Importance: High

@Siny Jacob<mailto:[email-masked]> @BHRdc Ecomm<mailto:[email-masked]>

When will this be handed over to the courier team?

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, December 23, 2020 12:02 PM
To: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Cc: seeta.seeta <[email-masked]<mailto:[email-masked]>>; Ishan Ahuja <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>
Subject: Order Delay - 7420223254

External email sender, please take precaution.
Hi Team,

With reference to the order number: 7420223254
AWB: 290124222904

The order is placed on Dec 5, 2020 and the status is still showing shipped. We have checked with the courier partner and was advised by them they did not receive the shipment yet. So we raised the following child ticket to check whether the items have been handover or not: #1892065 and no action taken on the same in the last 4 business days. Customer is now irated and is asking to cancel their order.

Please look into this and if the delivery can be arranged on priority basis please do assist in delivering the order to the customer. If not, please assist in cancellation of the same.

Thank you for your help!

Regards,
Apoorv
________________________________
From: "Ishan Ahuja" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, December 21, 2020 2:18:05 PM
Subject: Need To Cancel The Order Under The Order ID 7420223254

Hi Team,

Order Date : Dec 5, 2020
Order ID: 7420223254
Tracking ID: 290124222904
Phone Number : +97333335117

Assistance Required: Need To Cancel The Order

Issue Description: We request you to please kindly cancel the above mentioned order as per customer request because it has been delayed for a very long time.

Thank you for your help!

Regards,
Ishan

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