Subject: Re: Order not shipped - Cancellation rejected - 6237304819
From: Seeta Seeta <[email-masked]>
To: jessie caparas <[email-masked]>, malik ismail <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, Fauzan Musalman <[email-masked]>, Apoorv Joshi <[email-masked]>, Nikhil Bishnoi <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Wed, 23 Dec 2020 03:16:07 -0700 (MST)

Hi Team, 

Can you please assist us in the below case. 

Thanks & Regards, 
Seeta Kunwar 

From: "Nikhil Bishnoi" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Fauzan Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Cc: "Nikhil Bishnoi" <[email-masked]> 
Sent: Thursday, 3 December, 2020 12:45:43 
Subject: Order not shipped - Cancellation rejected - 6237304819 

Hi Team, 

With regards to Order ID 6237304819, the customer is complaining neither the delivery nor the refund for the full order has been processed. 2 tickets have been raised in the Hybris since Nov 09, but no response for them as well. 

The partial cancellation is also failing. The refund is to be done for the following items: 

1. 162092211 
2. 162092216 
3. 162301488 
4. 161923974 
5. 162651513 
6. 162305455 
7. 161419120 
8. 162331125 
9. 162317057 
10. 161351012 
11. 162033642 

Kindly assist. 

Regards, 
Nikhil.