Subject: RE: Proof of Delivery // 8392282173 // 1396743
From: Reddy Prasad <[email-masked]>
To: Jessie Caparas <[email-masked]>, Harshit Luthra <[email-masked]>
Cc: Mohd Imran <[email-masked]>, Escalations Dxbteam <[email-masked]>, Ashwin Ravichandran <[email-masked]>, seeta.seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, olm kuwait <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Fauzan Musalman <[email-masked]>, Nitesh Singh <[email-masked]>
Date: Wed, 23 Dec 2020 10:01:42 +0000

Dear Jessie

Noted.

Regards

Reddy Prasad

From: Jessie Caparas <[email-masked]>
Sent: Wednesday, December 23, 2020 12:47 PM
To: Harshit Luthra <[email-masked]>; Reddy Prasad <[email-masked]>
Cc: Mohd Imran <[email-masked]>; Escalations Dxbteam <[email-masked]>; Ashwin Ravichandran <[email-masked]>; seeta.seeta <[email-masked]>; Apoorv Joshi <[email-masked]>; olm kuwait <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Fauzan Musalman <[email-masked]>; Nitesh Singh <[email-masked]>
Subject: RE: Proof of Delivery // 8392282173 // 1396743
Importance: High

@Reddy Prasad<mailto:[email-masked]>

FYI  - we will manually refund as well.

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Harshit Luthra <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, December 23, 2020 11:22 AM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Cc: Mohd Imran <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Ashwin Ravichandran <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; olm kuwait <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Fauzan Musalman <[email-masked]<mailto:[email-masked]>>; Nitesh Singh <[email-masked]<mailto:[email-masked]>>
Subject: RE: Proof of Delivery // 8392282173 // 1396743

Hi Jessie,

Pls go ahead with processing the refund (KWD 38.85) for this order.

Thanks & regards,
Harshit
From: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Sent: Monday, December 21, 2020 10:42 PM
To: seeta.seeta <[email-masked]<mailto:[email-masked]>>; Harshit Luthra <[email-masked]<mailto:[email-masked]>>; Ashwin Ravichandran <[email-masked]<mailto:[email-masked]>>
Cc: Mohd Imran <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; olm kuwait <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Fauzan Musalman <[email-masked]<mailto:[email-masked]>>; Nitesh Singh <[email-masked]<mailto:[email-masked]>>
Subject: RE: Proof of Delivery // 8392282173 // 1396743
Importance: High

@Harshit Luthra<mailto:[email-masked]> @Ashwin Ravichandran<mailto:[email-masked]>

The team was able to provide the POD for this delivery however customer still claims that the order has not been received.

Please advise if we can refund.

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Seeta Seeta <[email-masked]<mailto:[email-masked]>>
Sent: Monday, December 21, 2020 3:59 PM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Cc: Mohd Imran <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; olm kuwait <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Fauzan Musalman <[email-masked]<mailto:[email-masked]>>; Nitesh Singh <[email-masked]<mailto:[email-masked]>>
Subject: Re: Proof of Delivery // 8392282173 // 1396743
Importance: High

External email sender, please take precaution.
Hi Jessie,

Can you please let us know if we can get the refund approval for this order.

The total cost for undelivered items is KWD 38.85, This is customer's 1st order with us.

Awaiting for your response.

Thanks & Regards,
Seeta Kunwar

________________________________
From: "jessie caparas" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Cc: "Mohd Imran" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "olm kuwait" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Musalman" <[email-masked]<mailto:[email-masked]>>, "Nitesh Singh" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, 21 December, 2020 13:14:11
Subject: RE: Proof of Delivery // 8392282173 // 1396743

@Seeta Seeta<mailto:[email-masked]>

The photo and signature doesn't look clear at all.

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Seeta Seeta <[email-masked]<mailto:[email-masked]>>
Sent: Monday, December 21, 2020 7:23 AM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Cc: Mohd Imran <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; olm kuwait <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Fauzan Musalman <[email-masked]<mailto:[email-masked]>>; Nitesh Singh <[email-masked]<mailto:[email-masked]>>
Subject: Re: Proof of Delivery // 8392282173 // 1396743

External email sender, please take precaution.
Hi Jessie,

Can you please check this POD and let us know whether we can consider this as proof or not?

Thanks & Regards,
Seeta Kunwar

________________________________
From: "FarEye Support" <[email-masked]<mailto:[email-masked]>>
To: "Reddy Prasad" <[email-masked]<mailto:[email-masked]>>
Cc: "Mohd Imran" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "jessie caparas" <[email-masked]<mailto:[email-masked]>>, "olm kuwait" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Musalman" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Nitesh Singh" <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, 17 December, 2020 08:34:08
Subject: Re: RE: Proof of Delivery // 8392282173 // 1396743

Dear Reddy,

Please find the POD alongside the photo and signature.

FP07160001588 - Del-28745-1598504713384

Sign:- https://www.fareye.co/img/2020-09-06/198/sign_1599368617514.jpg<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.fareye.co%2Fimg%2F2020-09-06%2F198%2Fsign_1599368617514.jpg&data=04%7C01%7Creddy.prasad%40landmarkgroup.com%7Ca1eaa3353a924083784608d8a727c29a%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637443136493369104%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=mutntAuIi%2BulLBwX95T51MwbNtrHXy7i3ZyAYTd7vXs%3D&reserved=0>
Photo:- https://www.fareye.co/img/2020-09-06/198/cust_1599368626802.jpg<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.fareye.co%2Fimg%2F2020-09-06%2F198%2Fcust_1599368626802.jpg&data=04%7C01%7Creddy.prasad%40landmarkgroup.com%7Ca1eaa3353a924083784608d8a727c29a%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637443136493379101%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=9HY3zojZ5EHMVZi%2FhUU1y%2B7y3DgMni6os%2BtxN4L9VzM%3D&reserved=0>

You can visit the support ticket on https://fareye.freshdesk.com/public/tickets/904d544c94a84615f20f2fc8aa8e4f5a4e296d2d91fb851fec6665ed5b2fd194<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Ffareye.freshdesk.com%2Fpublic%2Ftickets%2F904d544c94a84615f20f2fc8aa8e4f5a4e296d2d91fb851fec6665ed5b2fd194&data=04%7C01%7Creddy.prasad%40landmarkgroup.com%7Ca1eaa3353a924083784608d8a727c29a%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637443136493379101%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=p0ETySxTx2jWyi1i5Psnr1hTPmXtVDrcoG8pOOteQ%2B0%3D&reserved=0> or please log in to the FarEye Support portal on https://fareye.freshdesk.com<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Ffareye.freshdesk.com%2F&data=04%7C01%7Creddy.prasad%40landmarkgroup.com%7Ca1eaa3353a924083784608d8a727c29a%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637443136493389096%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=FIYT%2BOblbkf%2Fh8U4huG328A%2BRofLNA3p3MXm7mQ8rwY%3D&reserved=0> to check the details.

Thanks and Regards,

Skand Singh
Technical Engineer | FarEye

Call: +91 70-6595-6595
 || www.getfareye.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.getfareye.com%2F&data=04%7C01%7Creddy.prasad%40landmarkgroup.com%7Ca1eaa3353a924083784608d8a727c29a%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637443136493389096%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=YuZ0lVxLwbp%2BRxCVlgdhvBzlittlTDjAhS1yLBViC64%3D&reserved=0>
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Disclaimer: This message is confidential and is intended for the addressee, and may also be privileged. Any unauthorized disclosure, copying, distribution or use of this message is strictly prohibited, and if done, will result in strict legal action. This message is not guaranteed to be complete or error-free. No liability is assumed for any errors and/or omissions in the contents of the message.
On Tue, 15 Dec at 11:59 AM , FarEye Support <[email-masked]<mailto:[email-masked]>> wrote:
Dear Reddy,

Thank you for contacting FarEye.

This is to inform you that the data older than 3 months will get Archived from the system and will not be available in the system.

You can visit the support ticket on https://fareye.freshdesk.com/public/tickets/904d544c94a84615f20f2fc8aa8e4f5a4e296d2d91fb851fec6665ed5b2fd194<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Ffareye.freshdesk.com%2Fpublic%2Ftickets%2F904d544c94a84615f20f2fc8aa8e4f5a4e296d2d91fb851fec6665ed5b2fd194&data=04%7C01%7Creddy.prasad%40landmarkgroup.com%7Ca1eaa3353a924083784608d8a727c29a%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637443136493399087%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=nmb%2BXxPU00nOZxtVVI%2Ba0bKeqt4LEBQm%2FSwYJRxIMGQ%3D&reserved=0> or please log in to the FarEye Support portal on https://fareye.freshdesk.com<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Ffareye.freshdesk.com%2F&data=04%7C01%7Creddy.prasad%40landmarkgroup.com%7Ca1eaa3353a924083784608d8a727c29a%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637443136493399087%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=j%2FgFif7mCXXm%2FI6lklabMpmyw1Ku9eBOVMk5%2BFzEVE8%3D&reserved=0> to check the details.

Thanks and Regards,

Skand Singh
Technical Engineer | FarEye

Call: +91 70-6595-6595
 || www.getfareye.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.getfareye.com%2F&data=04%7C01%7Creddy.prasad%40landmarkgroup.com%7Ca1eaa3353a924083784608d8a727c29a%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637443136493409081%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=CtVQg6DZ9WrqESb0yCcy7oXAfqjhMwilEly2VY9h9kA%3D&reserved=0>
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Disclaimer: This message is confidential and is intended for the addressee, and may also be privileged. Any unauthorized disclosure, copying, distribution or use of this message is strictly prohibited, and if done, will result in strict legal action. This message is not guaranteed to be complete or error-free. No liability is assumed for any errors and/or omissions in the contents of the message.
On Tue, 15 Dec at 11:33 AM , Reddy Prasad <[email-masked]<mailto:[email-masked]>> wrote:
Dear Team

Please provide POD for order number 8392282173

We are not having data more than 3 months and not able to track drivers run sheet details as well

Regards

Reddy Prasad

From: Seeta Seeta <[email-masked]<mailto:[email-masked]>>
Sent: Friday, December 11, 2020 6:14 AM
To: olm kuwait <[email-masked]<mailto:[email-masked]>>
Cc: Reddy Prasad <[email-masked]<mailto:[email-masked]>>; Mohd Imran <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Fauzan Musalman <[email-masked]<mailto:[email-masked]>>; Nitesh Singh <[email-masked]<mailto:[email-masked]>>
Subject: Re: Proof of Delivery // 8392282173 // 1396743
Importance: High

External email sender, please take precaution.
Hi Team,

Requesting you to assist us on urgent basis, as the customer is contacting us constantly and the case is pending since 4 months.

Awaiting for your revert.

Thanks & Regards,
Seeta Kunwar

________________________________
From: "olm kuwait" <[email-masked]<mailto:[email-masked]>>
To: "Reddy Prasad" <[email-masked]<mailto:[email-masked]>>, "Mohd Imran" <[email-masked]<mailto:[email-masked]>>
Cc: "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "jessie caparas" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Musalman" <[email-masked]<mailto:[email-masked]>>, "Nitesh Singh" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, 9 December, 2020 17:54:01
Subject: RE: Proof of Delivery // 8392282173 // 1396743

Dear Team,

The data is not available in FAREYE app.

Request has been raised for the same..

Azmath

From: Reddy Prasad <[email-masked]<mailto:[email-masked]>>
Sent: 08 December 2020 17:22
To: Mohd Imran <[email-masked]<mailto:[email-masked]>>; olm kuwait <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Nitesh Singh <[email-masked]<mailto:[email-masked]>>
Subject: RE: Proof of Delivery // 8392282173 // 1396743

Dear Azmat

Please share POD for below order

Regards

Reddy Prasad

From: Mohd Imran <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, December 8, 2020 3:20 PM
To: olm kuwait <[email-masked]<mailto:[email-masked]>>; Reddy Prasad <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Nitesh Singh <[email-masked]<mailto:[email-masked]>>
Subject: RE: Proof of Delivery // 8392282173 // 1396743

Hi @olm kuwait<mailto:[email-masked]>,

Please provide below POD.

Order ID: 8392282173
Tracking ID: FP07160001588

@Reddy Prasad<mailto:[email-masked]> please intervene.

Regards,
Mohd. Imran
Customer Support WEB TEAM.
Landmark Tower, Dubai
+971-45172116

From: Seeta Seeta <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, December 8, 2020 1:54 PM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Nitesh Singh <[email-masked]<mailto:[email-masked]>>
Subject: Proof of Delivery // 8392282173 // 1396743
Importance: High

External email sender, please take precaution.
Hi Jessie,

Need your assistance in the following case, as it is pending for a long time and we haven't received POD from the team.

Thanks & Regards,
Seeta Kunwar

________________________________
From: "Nitesh Singh" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Cc: "Fauzan Musalman" <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, 6 December, 2020 10:19:56
Subject: Re: Proof of Delivery // 8392282173 // 1396743

Hi Team,

Customer is asking for a callback from manager, as this case is pending for a long time.

Kindly update us.

Thanks,
Nitesh
________________________________
From: "Nitesh Singh" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, 30 November, 2020 11:19:52
Subject: Re: Proof of Delivery // 8392282173 // 1396743

Hi Team,

Case is pending for a long time.

Kindly update us.

Thanks,
Nitesh
________________________________
From: "Nitesh Singh" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, 12 November, 2020 23:08:42
Subject: Proof of Delivery // 8392282173 // 1396743

Hi Team,

HOMECENTRE ORDER

Problem Statement: Delivery issue

Order Date : Jul 13, 2020

Order ID: 8392282173
Tracking ID: FP07160001588
Assistance Required: Need proof of Delivery

Issue Description: As per the status and tracking, order was delivered on 9/6/20 8:03 AM, however customer is complaining that they didn't received the order. We have emailed the courier team for proof of delivery, however no response received yet.

Undelivered items : 154823276 - - Premium Gel Standard Pillow - 50x75 cm, 160891844 - - Nature's Protect Anti-Allergen Full Duvet Filler - 160x200 cms.

Kindly provide us proof of delivery.

Regards,
Nitesh

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183659:211857

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