Subject: RE: Refund issue, // 6232894631
From: Jessie Caparas <[email-masked]>
To: Apoorv Joshi <[email-masked]>, Escalations Dxbteam <[email-masked]>
Cc: seeta.seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Ezzaldeen Mahyoub <[email-masked]>
Date: Wed, 23 Dec 2020 09:53:25 +0000

@Apoorv Joshi<mailto:[email-masked]>

There was a delay with sharing these details to Payfort but they have already been shared 10 days ago.

We need to give it 2 more weeks and apologies for the delay.

Kindly issue a compensation of SAR 40 to the customer valid for 3 months with a threshold of 50.

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Apoorv Joshi <[email-masked]>
Sent: Tuesday, December 22, 2020 5:25 PM
To: Escalations Dxbteam <[email-masked]>
Cc: seeta.seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Ezzaldeen Mahyoub <[email-masked]>
Subject: Re: Refund issue, // 6232894631

External email sender, please take precaution.
Hi Team,

With reference to the order number: 6232894631
RMA: 1000243858

Refund amount of SAR 263 has been processed from our end on Nov 28, 2020. The note on the refund is "Manually refunded by Payfort". Customer has already allowed 3 weeks for the refund and is still saying they have not received the refund.

We request you to please look into it and advise further.

Thank you for your help!

Regards,
Apoorv
________________________________
From: "M Ataullah" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Subject: Quality issue WWD, // 8217422598

Hi Team,

Problem Statement: Refund issue

Order Date: ​Oct 14, 2020

Order ID: ​6232894631
Assistance Required: Need check and process the refund

Issue Description: The refund has been done manually by payforit on 28/11/20, but the customer is claiming he did not receive the refund and he shared his bank statement, and he is asking refund transaction id

so kindly help us in closing this case.

Thanks & Regards,
Syed Ataullah

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com