Subject: Re: Refund Not initiated yet Case id - 1744922 Order Number: 6237325073
From: Seeta Seeta <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, Fauzan Musalman <[email-masked]>, Apoorv Joshi <[email-masked]>, Manish Kumar <[email-masked]>
Date: Wed, 23 Dec 2020 02:44:41 -0700 (MST)

Hi Team, 

Kindly assist us in the below case. 

Thanks & Regards, 
Seeta Kunwar 

From: "Manish Kumar" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Fauzan Musalman" <[email-masked]> 
Cc: "Apoorv Joshi" <[email-masked]> 
Sent: Wednesday, 23 December, 2020 15:10:24 
Subject: Refund Not initiated yet Case id - 1744922 Order Number: 6237325073 

Hi Team, 

​The customer has returned the item at the store on 11/17/2020 and shared the return slip for the same. 

​Please note that we are also not able to create RMA for this order. For reference see that attachment and do the need ful. 

Problem statement: Refund Not initiated yet 

Case id - 1744922 
Order Number: 6237325073 
​Order date: 1030/2020 
Store: Splash21040 

Amount needs to be refunded: SAR 56.00 
​ 
Assistance Required: Assist us to create RMA and get the refund processed 
​ 
Regards, 
Manish