Subject: Fwd: Need POC For Order ID:7417850680
From: "Fauzan Ahmad . Musalman" <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Ishan Ahuja <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Seeta Seeta <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Wed, 23 Dec 2020 02:42:46 -0700 (MST)

Hi Team, 

Kindly assist us in looping the store team on the below case. 

Thanks 
Fauzan 

From: "Ishan Ahuja" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Sent: Friday, December 11, 2020 6:35:58 PM 
Subject: Need POC For Order ID:7417850680 

Hi Team, 

Ticket ID - 1806379 

Problem Statement: Need POC 

Order Date : Nov 26, 2020 
Order ID:7417850680 
Tracking ID: 741785068060999991 
Store Code : Centrepoint21018 

Assistance Required: Need Urgent POC 

Issue Description: As per hybris website, the order was picked up by the customer on Nov 29, 2020. However, customer is claiming that she has not picked up the order, Kindly check and share with us the POC and customer ID. We've already escalated the case to the store team but still no reply. 

Regards, 
Ishan