Subject: RE: Need refund refund approval: Case id - 1719441 Order ID: 9612668576 Return Tracking ID: RP110920003161
From: Akshay Berry <[email-masked]>
To: seeta.seeta <[email-masked]>, Jessie Caparas <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Fauzan Musalman <[email-masked]>, Manish Kumar <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Wed, 23 Dec 2020 09:37:12 +0000

@Seeta Seeta<mailto:[email-masked]> Proceed with goodwill refund.

Regards,
Akshay Berry
Email: [email-masked]<mailto:[email-masked]>
T: +971 4 5172125

From: Seeta Seeta <[email-masked]>
Sent: Wednesday, December 23, 2020 9:20 AM
To: Jessie Caparas <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Fauzan Musalman <[email-masked]>; Manish Kumar <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: Re: Need refund refund approval: Case id - 1719441 Order ID: 9612668576 Return Tracking ID: RP110920003161

External email sender, please take precaution.
Hi Jessie,

Kindly assist us in the below case.

Thanks & Regards,
Seeta Kunwar

________________________________
From: "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Cc: "Fauzan Musalman" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, 22 December, 2020 14:48:24
Subject: Need refund refund approval: Case id - 1719441 Order ID: 9612668576 Return Tracking ID: RP110920003161

Hi Team,

Problem Statement: Refund Not Processed/missing items

Order Date : Nov 7, 2020

Case id - 1719441
Order ID: 9612668576
Return Tracking ID: RP110920003161

Assistance Required: Need refund refund approval

RMA: 1000146642
Child Ticket: 1799692

Issue Description: Customer raised a return request for 3 item and as per the customer, he handed over the items to the courier team.

Tracking shows that the item hasn't been collected by the courier team. Customer is contacting us for refund, and he didn't received any receipt from courier at the time of collection.

Case History: The customer has reported the issue on 11/20/2020 and we are continuously following up with the courier team and we are not getting any response. We have also created the child ticket however as per the update we have not received the items physically.
​
Customer History: The customer had been shopping with us since 9/30/2020 and completed 8 orders till now.

Regards,
Manish

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