Subject: Refund approval#6250929089
From: Samer Salmeh <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>, Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Wed, 23 Dec 2020 01:41:14 -0700 (MST)

Hi Team, 

Problem Statement: Refund approval. 
Ticket ID: 1896160 
Order Date : 03-Dec-2020 
Order ID: 6250929089 
Return Tracking ID: SD000703589 
RMA: 1000298934 : 
Total Price: SAR 131 
Issue Description: Customer raised a return request for 2 items and as per customer she/he handed over all 2 items to the courier team and we have checked with the tracking number, however we can not able to check if the item returned. 

Items: 161286621 - 161387197 

Customer's history: customer with us from 8/15/19, and he placed 20 orders. 

Assistance required: We request you to provide refund approval in order to have the customer refunded manually and close the issue. 
Regards, 
Samer