Subject: Re: Re: Order Status Not Updated // 7423385956
From: FarEye Support <[email-masked]>
To: [email-masked]
Cc: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 23 Dec 2020 08:23:33 +0000

Dear Shakeeb,     As we have checked and found that the "Delivered" status is already updated for the shared shipment. Kindly check.     {   "customer_shipment_id": "742338595660999991",   "customer_shipment_status": "Delivered",   "customer_shipment_sub_status": "Deliveredtocustomer",   "change_in_customer_shipment_status": "TRUE",   "shipment_direction": "FORWARD",   "event_timestamp": "2020-12-21 12:00:00",   "entry_type": "Hybris",   "order_id": "7423385956",   "chargeable_weight": "15.0",   "scac": "SMS",   "seller_organization_code": "LMG_BAH",   "ship_node": "6099999",   "tracking_id": "290127534420",   "reference_number": "290127534420" }      As your query has been addressed and resolved therefore, we are proceeding with the ticket closure. Should you need any further information, please do not hesitate to contact us on [email-masked] or +91-70-6595-6595.      After closing the ticket we are collecting feedback on how we performed in our last engagement so we can provide you an even better experience.      Please provide your valuable feedback.   You can visit the support ticket on https://fareye.freshdesk.com/public/tickets/85a2a962c7f55984449b34fec582c4239669938d1bb7144fe23b4f143b2f10fb or please log in to the FarEye Support portal on https://fareye.freshdesk.com to check the details.     Thanks and Regards,     Skand Singh Technical Engineer | FarEye       Call: +91 70-6595-6595  || www.getfareye.com    Disclaimer: This message is confidential and is intended for the addressee, and may also be privileged. Any unauthorized disclosure, copying, distribution or use of this message is strictly prohibited, and if done, will result in strict legal action. This message is not guaranteed to be complete or error-free. No liability is assumed for any errors and/or omissions in the contents of the message.       
                           
                            On
                            Tue, 22 Dec at 12:09 PM
                            ,  Vishwajeet Singh <[email-masked]>  wrote:
                             
 Dear Team, 

  

 
 
Status is already updated as delivered .

 

 
 Regards, 

 VJ 

 Supply Chain || Landmark Group 

 Landmark Tower, 18th Floor , Dubai Marina 

 UAE M     +971-585429874 

 UAE P      +971-45174259 

 KSA M     +966-596014307 

 

 

  

 
  
 From: FarEye Support <[email-masked]>  
Sent: Monday, December 21, 2020 9:30 PM 
To: [email-masked] 
Cc: seeta.seeta <[email-masked]>; [email-masked]; [email-masked]; [email-masked]; Escalations Dxbteam <[email-masked]>; Vishwajeet Singh <[email-masked]> 
Subject: Re: Re: Order Status Not Updated // 7423385956 

 

 
External email sender, please take precaution.

 

 

 Dear Vishwajeet, 

 

   

 
 Please provide your approval. 

 

   

 

 

 You can visit the support ticket on https://fareye.freshdesk.com/public/tickets/85a2a962c7f55984449b34fec582c4239669938d1bb7144fe23b4f143b2f10fb or
 please log in to the FarEye Support portal on https://fareye.freshdesk.com to
 check the details.  

 

 

 

 

 

 

 

 
 Thanks,

 

 

 
Shambhavi Singh, 

 

 

 Technical Engineer

 

   

 

 
 
FarEye-
 Enabling Digital Logistics

 

 
Call: +91 70-6595-6595

 

 

 

 

 

 

 

 
 
7+ Mentions

 

 

 

 
 
Digital Disruptor

 

 

 

 
 
Recognized

 

 

 
 
Chicago   |   London   |   Dubai   |   Singapore   |   India

 

 

  

 

 

 

 

 

 

 

 

 

 

 

 

 

 

  

 

 

 

 

 

 

 

 

 

 

Disclaimer: This message is confidential and is intended for the addressee, and may also be privileged. Any unauthorized disclosure, copying, distribution or use of this message is strictly prohibited, and if done,
 will result in strict legal action. This message is not guaranteed to be complete or error-free. No liability is assumed for any errors and/or omissions in the contents of the message.

 

 

 

On Mon, 21 Dec at 5:59 PM
, FarEye Support <[email-masked]> wrote:

 

 
 
 Dear Shakeeb, 

 

   

 
 Thanks for contacting FarEye!! 
We have received your concern regarding order status. We are working on the same and will update you soon. 

 

 

 

  

 
 
 You can visit the support ticket on https://fareye.freshdesk.com/public/tickets/85a2a962c7f55984449b34fec582c4239669938d1bb7144fe23b4f143b2f10fb or
 please log in to the FarEye Support portal on https://fareye.freshdesk.com to
 check the details.  

 

 
 Thanks and Regards, 

 

   

 
 
Prabhjot Kaur, Technical Engineer

 

 
 FarEye-
 Enabling Digital Logistics 

 

 

 
 
 Call: +91 7065956595

 

 

 

 

  

 

 

 

 

 

 

 

 

 

 

 

 

 

 

On Mon, 21 Dec at 5:48 PM
, Shakeeb Arsalan <[email-masked]> wrote:

 

 
 
Hi Team,

 
 
 Order Date : Dec 20, 2020 

 
 
 Order ID: 7423385956 

 
 
 Tracking ID: 290127534420 
 
Can we get the status of the order Updated to delivered as the customer received the order already today on 21-Dec-2020. 
 
Regards 
Shakeeb 

 

  

 

 

From:
"Ishan Ahuja" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]>,
 "Shakeeb Arsalan" <[email-masked]> 
Sent: Monday, December 21, 2020 5:43:24 PM 
Subject: Order Status Not Updated // 7423385956

 

   

 
 
 Hi Team, 

 

 

 Problem Statement: Order Status Not Updated 

 

 
 
 Order Date : Dec 20, 2020 

 
 
 Order ID: 7423385956 

 
 
 Tracking ID: 290127534420 

 

 
 
 Assistance Required: Order Status To Be Updated Urgently 

 

   

 
 Issue Description:  Customer wants to exchange his lifestyle item that have received but not able to do as the order status has still not updated yet. 

 

 
 
 Request you to look into this and do the needful. 

 

 
 
 Regards, 

 
 
 Ishan 

 

  

 

 

 

185570:211857

 

 

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