Subject: Re: Need Urgent Call Back
From: Shakeeb Arsalan <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>, Ishan Ahuja <[email-masked]>
Date: Tue, 22 Dec 2020 23:18:14 -0700 (MST)

Hi Team, 

Please assist regarding the following 

Regards 
shakeeb 

From: "Ishan Ahuja" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Sent: Tuesday, December 22, 2020 9:56:08 PM 
Subject: Need Urgent Call Back 

Hi Team, 

Problem Statement: Received Incomplete Item Set 

Order Date : Dec 11, 2020 
Order ID: 9621595488 
Tracking ID: ​SD000748310 

Order Date : Dec 13, 2020 
Order ID: 9621904841 
Tracking ID: ​SD000759291 

Assistance Required: Need Urgent Call Back 

Issue Description - Customer reported us that he ordered 2 sets of 6 mugs online and received only 2 mugs instead of 12 mugs under the order id 9621595488.However, we had managed to arrange collection for the entire item but when customer got his another order with the order id 9621904841 with the same incomplete item issue, he requested us to get a call back from the manager. 

Thank you for your help 

Thanks 
Ishan