Subject: RE: Refund Issue / 9799072937
From: Punit Darji <[email-masked]>
To: Akshay Berry <[email-masked]>, Apoorv Joshi <[email-masked]>, Escalations Dxbteam <[email-masked]>, Hiren Sadhwani <[email-masked]>
Cc: seeta.seeta <[email-masked]>, Poorvi Chopra <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Rehan Khan <[email-masked]>, Vivek Kumar Gupta <[email-masked]>
Date: Wed, 23 Dec 2020 04:53:41 +0000

Hello @Akshay Berry<mailto:[email-masked]>,

As per our records, the refund was done in the month of Oct'20.
As this is very rare scenario, hence please discuss with customer & cross verify with his bank statement (take for the period 1st Oct 20 to 31st Oct 20)

Refund Date
ORDER_NO
TERRITORY
REFUND_AMOUNT
Account_Number
Bank_Name
Bank_Branch
Account_Holder_Name
20-10-20
9799072937
AE
220
0242300495001
RAK bank
King Faisal street, Sharjah
Mohammad Jafar

Regards,

Punit Darji

From: Akshay Berry <[email-masked]>
Sent: Tuesday, December 22, 2020 8:08 PM
To: Apoorv Joshi <[email-masked]>; Escalations Dxbteam <[email-masked]>; Hiren Sadhwani <[email-masked]>
Cc: seeta.seeta <[email-masked]>; Punit Darji <[email-masked]>; Poorvi Chopra <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Rehan Khan <[email-masked]>
Subject: RE: Refund Issue / 9799072937

@Hiren Sadhwani<mailto:[email-masked]> Please assist with a deposit receipt as the ticket was closed by you but the customer claims the amount is not deposited yet.

There is no update from Poorvi and Punit about this.

Kindly assist as the customer is now threatening to complain in DED.

Regards,
Akshay Berry
Email: [email-masked]<mailto:[email-masked]>
T: +971 4 5172125

From: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, December 22, 2020 7:55 PM
To: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Cc: seeta.seeta <[email-masked]<mailto:[email-masked]>>; Punit Darji <[email-masked]<mailto:[email-masked]>>; Poorvi Chopra <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Hiren Sadhwani <[email-masked]<mailto:[email-masked]>>; Rehan Khan <[email-masked]<mailto:[email-masked]>>
Subject: Re: Refund Issue / 9799072937

External email sender, please take precaution.
Hi Team,

Please assist in getting the refund transaction details on the below case as the customer is still denying receiving the refund.

Case pending since Oct 2020.

Thank you for your help!

Regards,
Apoorv

________________________________
From: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
To: "Poorvi Chopra" <[email-masked]<mailto:[email-masked]>>, "Punit Darji" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Hiren Sadhwani" <[email-masked]<mailto:[email-masked]>>, "Rehan Khan" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, December 19, 2020 5:58:59 PM
Subject: Re: Refund Issue / 9799072937

Hi Team,

The case is pending with us since 2 months and customer is chasing us for the refund receipt so help us to close this case as soon as possible.

Thanks for your help!

Regards
Apoorv
________________________________
From: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
To: "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Hiren Sadhwani" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Poorvi Chopra" <[email-masked]<mailto:[email-masked]>>, "Punit Darji" <[email-masked]<mailto:[email-masked]>>, "Vrunda Raithatha" <[email-masked]<mailto:[email-masked]>>, "Rehan Khan" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, 16 December, 2020 11:57:01
Subject: Re: Refund Issue / 9799072937

Hi Team,

Please assist and advise on the below case. Thank you for your help!

Regards,
Apoorv

________________________________
From: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
To: "Hiren Sadhwani" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Poorvi Chopra" <[email-masked]<mailto:[email-masked]>>, "Punit Darji" <[email-masked]<mailto:[email-masked]>>, "Vrunda Raithatha" <[email-masked]<mailto:[email-masked]>>, "Rehan Khan" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, 14 December, 2020 12:37:52
Subject: Re: Refund Issue / 9799072937

HI Team,

Please arrange the refund receipt as customer is chasing us.

Thanks for your help!

Regards
Apoorv
________________________________
From: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
To: "Hiren Sadhwani" <[email-masked]<mailto:[email-masked]>>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Poorvi Chopra" <[email-masked]<mailto:[email-masked]>>, "Punit Darji" <[email-masked]<mailto:[email-masked]>>, "Rehan Khan" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Vrunda Raithatha" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, 10 December, 2020 16:14:07
Subject: Re: Refund Issue / 9799072937

Hi Hiren,

Thanks for your help.

Requesting you to kindly assist us to get the refund receipt as the customer is constantly chasing us for the same.

Regards,
Apoorv
________________________________
From: "Rehan Khan" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Cc: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, December 2, 2020 12:48:13 PM
Subject: Refund Issue / 9799072937

Hi Team,

As we have checked the amount has refunded in the customer's bank account. However, customer inform us that he did not received the refund so we have escalated to the Hiren for the transaction receipt but still we have not received the transaction receipt.

So we request you please do the needful and help us to close this case as soon as possible.

Order Date: Aug 24, 2020
Order ID: 9799072937
Tracking ID: RP0913001591
Bank Account Number: 0242300495001

Amount - AED 217.8
Ticket number -1600079
We are looking forward to your reply.

Regards
Rehan

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