Subject: Change order status// 6239637122
From: Algaili Ahmed <[email-masked]>
To: Seeta Seeta <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Tue, 22 Dec 2020 20:17:49 -0700 (MST)

Hi Team, 

With reference to order# 6239637122 the customer has received the order and want to return an item but status still marked as not delivered. 

The issue was raised to Jira team, and they advised to arrange for manual pick up and initiate refund through finance team as the NDR RMA has been reached its end status and cannot be changed from OMS end. 

Please assist us in this regard. 

Thank you for your help. 

Regards, 
Algaily.