Subject: Refund issue #expired
From: "Fauzan Ahmad . Musalman" <[email-masked]>
To: Malik Ismail <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, PRINCE MALIK <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Tue, 22 Dec 2020 19:06:48 -0700 (MST)

Hi Malik, 

With reference to order # 6245181253 

As per hybris the refund has been shared with PayFort on 5 Dec,2020. However customer saying that my card has expired, and he also checked his account with the bank but no refund received. 

Kindly check and assist us on this case. 

Regards, 
Fauzan 

From: "PRINCE MALIK" <[email-masked]> 
To: "Fauzan Ahmad, Musalman" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Wednesday, December 23, 2020 5:25:27 AM 
Subject: Refund issue 

Hi Team, 

With reference to this order number(6245181253). 

Kindly assist as customer bank account is currently not working and as per hybris we have already processed the refund on 5 Dec, 2020. 

Regards, 
Prince