Subject: [JIRA] Sankar T mentioned you on REL-130596
From: "Sankar T (Jira)" <[email-masked]>
To: "fauzan musalman" <[email-masked]>
Date: Tue, 22 Dec 2020 18:55:07 +0000

Sankar T *mentioned you* on an issue
REL-System Reliability Engineering - Landmark/REL-130596 Refund rejected # 6246707201 

Sankar T *mentioned you* on an issue

REL-System Reliability Engineering - Landmark ( https://landmark.atlassian.net/browse/REL?atlOrigin=eyJpIjoiYmNiNWU0MmExZWQ0NDQ1MTkxMGY5ZWU5ZTNiYzE1NGIiLCJwIjoiaiJ9 )

/

REL-130596 ( https://landmark.atlassian.net/browse/REL-130596?atlOrigin=eyJpIjoiYmNiNWU0MmExZWQ0NDQ1MTkxMGY5ZWU5ZTNiYzE1NGIiLCJwIjoiaiJ9 )

Refund rejected # 6246707201 ( https://landmark.atlassian.net/browse/REL-130596?atlOrigin=eyJpIjoiYmNiNWU0MmExZWQ0NDQ1MTkxMGY5ZWU5ZTNiYzE1NGIiLCJwIjoiaiJ9 )
Sankar T 10:55 pm GST

@fauzan musalman - There is no issue from hybris/ our E-commerce end, our payment gateway vendor pay fort has an issue for the MADA refunds and they are working with the Bank to fix the issue. From our end, we are providing all the rejected orders every 5 days to payfort team to process the refund. Request your cooperation to convey the same to the customer so that the customer will not call us back and forth.

View issue ( https://landmark.atlassian.net/browse/REL-130596?atlOrigin=eyJpIjoiYmNiNWU0MmExZWQ0NDQ1MTkxMGY5ZWU5ZTNiYzE1NGIiLCJwIjoiaiJ9 )

Get Jira notifications on your phone! Download the Jira Cloud app for Android ( https://play.google.com/store/apps/details?id=com.atlassian.android.jira.core&referrer=utm_source%3DNotificationLink%26utm_medium%3DEmail ) or iOS ( https://itunes.apple.com/app/apple-store/id1006972087?pt=696495&ct=EmailNotificationLink&mt=8 ).

Manage notifications ( https://landmark.atlassian.net/secure/ViewPersonalSettings.jspa#emailpreferences ) • Give feedback ( https://surveys.atlassian.com/jfe/form/SV_9X3zi1X4q1gKsqF ) • Privacy policy ( https://www.atlassian.com/legal/privacy-policy )