Subject: RE: Invalid AWB / Refund approval//Order ID: 6220339297
From: Jessie Caparas <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>, Malik Ismail <[email-masked]>, Mohd Imran <[email-masked]>, Akshay Berry <[email-masked]>
Cc: seeta.seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>, Ebrahim <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Tue, 22 Dec 2020 18:17:48 +0000

@Shakeeb Arsalan<mailto:[email-masked]>

Go ahead please.

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Shakeeb Arsalan <[email-masked]>
Sent: Tuesday, December 22, 2020 12:16 PM
To: Jessie Caparas <[email-masked]>; Malik Ismail <[email-masked]>; Mohd Imran <[email-masked]>; Akshay Berry <[email-masked]>
Cc: seeta.seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Apoorv Joshi <[email-masked]>; Ebrahim <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: Re: Invalid AWB / Refund approval//Order ID: 6220339297

External email sender, please take precaution.
Hi Team,

Please assist regarding the following concern.

Regards
Shakeeb

________________________________
From: "Ebrahim" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Cc: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, December 22, 2020 1:38:26 PM
Subject: Invalid AWB / Refund approval//Order ID: 6220339297

Hi Team

Problem Statement : Invalid AWB / Refund approval.
Order Date : Aug 31, 2020
Order ID: 6220339297
Return Tracking ID: 46175692743
RMA:24140097
Total Price : SAR174
Concept : SPLASH

Issue Description :The customer made an order on Aug 31, 2020 and she received on 9/3/20 and she made return request on 9/4/20 for two items she said the courier collected the items and the refund not initiated to her as in hybris the refund has been not processed as the AWB is invalid and the collection reference is cancelled.

Case history : The customer reached out to us on Nov 01, 2020. and we have escalated to conloc team but no action has been taken.

Customer's history : The customer is with us since 5/10/20 and this is her 8th order with us.

Assistance required : We request you to provide refund approval in order to have the customer refunded manually and close the issue.

Regards,
Ebrahim Hageb

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