Subject: Re: RE: To change the order status as NDR
From: FarEye Support <[email-masked]>
To: [email-masked]
Cc: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 22 Dec 2020 17:00:11 +0000

Dear Jessie,  ​     Greeting from FarEye! We have received your concern to update the order status. ​  @Vishwajeet, We need your confirmation to proceed.     @Jessie, post approval we will proceed further.        You can visit the support ticket on https://fareye.freshdesk.com/public/tickets/3b6132a930d4568afa33dfb7eed37d6e09b73b5e8f184218e380e99622951c33 or please log in to the FarEye Support portal on https://fareye.freshdesk.com to check the details.                      Thanks,     Harshita Raj,     Technical Engineer       FarEye- Enabling Digital Logistics Call: +91 70-6595-6595                                                  
                           
                            On
                            Tue, 22 Dec at 10:02 PM
                            ,  Jessie Caparas <[email-masked]>  wrote:
                             
 @Seeta Seeta 

 

 What is the status in Zajil? 

 

 This should have been escalated to Fareye. 

 

 
@FarEye Support please initiate RTO. 

 

 2020-11-14 

 13:31:00 

 

 
@Vishwajeet Singh for your approval please. 

 

 
 Thank you and Kind Regards, 

 Jessie Caparas 

 T: +97145172087 

 

 

 
From: Seeta Seeta <[email-masked]>  
Sent: Thursday, December 17, 2020 1:50 PM 
To: Escalations Dxbteam <[email-masked]> 
Cc: Shakeeb Arsalan <[email-masked]>; Apoorv Joshi <[email-masked]>; Fauzan Musalman <[email-masked]>; Mohammad Shafeeque <[email-masked]> 
Subject: Re: To change the order status as NDR 
Importance: High 

 

   

External email sender, please take precaution.

 

 
 Hi Team, 

 

   

 
 Requesting you to assist us to update the order status as Delivered. 

 

   

 

 

 Thanks & Regards, 
Seeta Kunwar 

 

 

 

From:
"Mohammad Shafeeque" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Cc: "Fauzan Musalman" <[email-masked]> 
Sent: Thursday, 17 December, 2020 15:04:14 
Subject: To change the order status as NDR

 

   

 

 Hi Team, 

 

 
 
 Problem Statement: To change the order status as NDR 

 

 
 
 Order Date : 21/10/2020 

 

 
 
 Order ID:  6234707509 

 
 
 Return Tracking ID: Z2102624 

 
 
 Assistance Required: To change the order status as NDR to refund the customer 

 

 
 
 Issue Description: As per the tracking details the order has been returned to the WH. but the status is still not updated  in the Hybris . 

 
 
 Kindly ​update the status as NDR to refund the customer. 

 

 

 
 Regards, 

 
 
 Shafeeque 

 

  

 

 
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