Subject: RE: Refund Followup! // 6224631663 & 6225111687 // 1690438
From: Jessie Caparas <[email-masked]>
To: "Fauzan Ahmad . Musalman" <[email-masked]>, Escalations Dxbteam <[email-masked]>
Cc: Nitesh Singh <[email-masked]>, seeta.seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, Shakeeb Arsalan <[email-masked]>, TARISH AYUBI <[email-masked]>
Date: Tue, 22 Dec 2020 16:58:22 +0000

@Fauzan  Ahmad . Musalman<mailto:[email-masked]>

Reminder.

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Jessie Caparas <[email-masked]>
Sent: Thursday, December 17, 2020 2:23 PM
To: Fauzan Ahmad . Musalman <[email-masked]>; Escalations Dxbteam <[email-masked]>
Cc: Nitesh Singh <[email-masked]>; seeta.seeta <[email-masked]>; Apoorv Joshi <[email-masked]>; Shakeeb Arsalan <[email-masked]>; TARISH AYUBI <[email-masked]>
Subject: RE: Refund Followup! // 6224631663 & 6225111687 // 1690438
Importance: High

@Fauzan  Ahmad . Musalman<mailto:[email-masked]>

Give me a breakdown of each order, concept and total.

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Fauzan Ahmad . Musalman <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, December 17, 2020 3:59 AM
To: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Cc: Nitesh Singh <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; TARISH AYUBI <[email-masked]<mailto:[email-masked]>>
Subject: Refund Followup! // 6224631663 & 6225111687 // 1690438

External email sender, please take precaution.
Hi Team,

Kindly assist us on the below case, We have received no update from child ticket.

Regards,
Fauzan

________________________________
From: "Nitesh Singh" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, December 2, 2020 6:43:05 PM
Subject: Refund Followup! // 6224631663 & 6225111687 // 1690438

Hi Team,

Problem Statement: Refund Not Processed

Order Date :Sep 16, 2020 & Sep 18, 2020

Order ID: 6224631663 & 6225111687
Return Tracking ID:46284892242 & 46291709800
Assistance Required: Need refund to customer
RMA: 1000036668 & 1000112777

Child Ticket: 1690438

Issue Description: Customer raised a return request under both the order and claiming that he handed over to the items courier team.

As per the tracking status, items haven't been collected yet from the customer.

Kindly check whether the items have been returned and refund the customer

Regards,
Nitesh

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