Subject: RE: Refund Not Processed//Order ID: 6241014487
From: "Mohd. Jamal Akhtar" <[email-masked]>
To: Jessie Caparas <[email-masked]>, Ksaconloc Returns <[email-masked]>, Akshay Berry <[email-masked]>, Mohd Imran <[email-masked]>, ArishLaila <[email-masked]>, Parvez Khan <[email-masked]>, Siva Nelliyan <[email-masked]>
Cc: seeta.seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Mohammad Ayaz <[email-masked]>, Apoorv Joshi <[email-masked]>, Ebrahim <[email-masked]>, Escalations Dxbteam <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Malik Ismail <[email-masked]>
Date: Tue, 22 Dec 2020 16:56:34 +0000

@Ksaconloc Returns<mailto:[email-masked]>  -Have you received this shipment at your end ??

@Siva Nelliyan<mailto:[email-masked]> – Can you check and close it on urgent basis.

From: Jessie Caparas <[email-masked]>
Sent: Tuesday, December 22, 2020 7:11 PM
To: Ksaconloc Returns <[email-masked]>; Akshay Berry <[email-masked]>; Mohd Imran <[email-masked]>; ArishLaila <[email-masked]>; Parvez Khan <[email-masked]>; Mohd. Jamal Akhtar <[email-masked]>
Cc: seeta.seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Mohammad Ayaz <[email-masked]>; Apoorv Joshi <[email-masked]>; Ebrahim <[email-masked]>; Escalations Dxbteam <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Malik Ismail <[email-masked]>
Subject: RE: Refund Not Processed//Order ID: 6241014487
Importance: High

@ArishLaila<mailto:[email-masked]> @Parvez Khan<mailto:[email-masked]>

Can we please check this with OLM urgently?

@Mohd. Jamal Akhtar<mailto:[email-masked]> it’s been a month and customer has been chasing us for a refund.

Need help asap to get it refunded.

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Ksaconloc Returns <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, December 8, 2020 9:42 AM
To: Akshay Berry <[email-masked]<mailto:[email-masked]>>; Mohd Imran <[email-masked]<mailto:[email-masked]>>; ArishLaila <[email-masked]<mailto:[email-masked]>>
Cc: seeta.seeta <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Mohammad Ayaz <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Ebrahim <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Mohammed Awad MohammedGaily <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>
Subject: RE: Refund Not Processed//Order ID: 6241014487

Dear @Akshay Berry<mailto:[email-masked]>,

Please note not received at our end

AWB__RP1118201000460

Order__6241014487

Regards,
Amir Reyazi
Conloc Returns
Ext – 4647

From: Akshay Berry <[email-masked]<mailto:[email-masked]>>
Sent: Monday, December 7, 2020 5:30 PM
To: Mohd Imran <[email-masked]<mailto:[email-masked]>>; ArishLaila <[email-masked]<mailto:[email-masked]>>; Mohammed Awad MohammedGaily <[email-masked]<mailto:[email-masked]>>; Ksaconloc Returns <[email-masked]<mailto:[email-masked]>>; Mohammad Ayaz <[email-masked]<mailto:[email-masked]>>
Cc: seeta.seeta <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Ebrahim <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>
Subject: RE: Refund Not Processed//Order ID: 6241014487

@Ksaconloc Returns<mailto:[email-masked]> @Mohammad Ayaz<mailto:[email-masked]> @Mohammed Awad MohammedGaily<mailto:[email-masked]> Please update about the return as per the courier it has been reached WH as of Nov 19th.

Regards,
Akshay Berry
Email: [email-masked]<mailto:[email-masked]>
T: +971 4 5172125

From: Mohd Imran <[email-masked]<mailto:[email-masked]>>
Sent: Friday, December 4, 2020 7:32 PM
To: ArishLaila <[email-masked]<mailto:[email-masked]>>; Mohammed Awad MohammedGaily <[email-masked]<mailto:[email-masked]>>
Cc: seeta.seeta <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Ebrahim <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>
Subject: RE: Refund Not Processed//Order ID: 6241014487

Hi @ArishLaila<mailto:[email-masked]> @Mohammed Awad MohammedGaily<mailto:[email-masked]>,

Please help us to process below refund.

Regards,
Mohd. Imran
Customer Support WEB TEAM.
Landmark Tower, Dubai
+971-45172116

From: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>
Sent: Friday, December 4, 2020 10:20 AM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>; Mohd Imran <[email-masked]<mailto:[email-masked]>>
Cc: seeta.seeta <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Ebrahim <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: Re: Refund Not Processed//Order ID: 6241014487

External email sender, please take precaution.
Hi Team,

Please assist regarding the following concern.

Regards
Shakeeb

________________________________
From: "Ebrahim" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Cc: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, December 3, 2020 3:15:45 PM
Subject: Refund Not Processed//Order ID: 6241014487

Hi Team,

Problem Statement: Refund Not Processed
Order Date : Nov 11, 2020
Order ID: 6241014487
Tracking ID: RP1118201000460
RMA: 1000178451

Assistance Required: Need refund for customer.

Issue Description: As per the Fareye website the return item has been returned to WH on Nov-19-2020 and till now the RMA not processed kindly check and process the RMA asap and update us.

Regards,
Ebrahim Hageb

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