Subject: Re: Additional items returned - 9601842899 - Ticket ID 1587894
From: Apoorv Joshi <[email-masked]>
To: Jessie Caparas <[email-masked]>
Cc: escalations dxbteam <[email-masked]>, Indunil Indika DiasPonna Hennadige <[email-masked]>, Eugene ocoy <[email-masked]>, deepak damodaran <[email-masked]>, Nikhil Bishnoi <[email-masked]>, Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Date: Tue, 22 Dec 2020 09:23:07 -0700 (MST)

Hi Jessie, 

Please advise if any update on the below case. 

Thank you for your help! 

Regards, 
Apoorv 

From: "Jessie Caparas" <[email-masked]> 
To: "Apoorv Joshi" <[email-masked]>, "escalations dxbteam" <[email-masked]>, "Indunil Indika DiasPonna Hennadige" <[email-masked]> 
Cc: "Eugene ocoy" <[email-masked]>, "deepak damodaran" <[email-masked]>, "Nikhil Bishnoi" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Sent: Monday, November 2, 2020 2:53:27 PM 
Subject: RE: Additional items returned - 9601842899 - Ticket ID 1587894 

[ mailto:[email-masked] | @Indunil Indika DiasPonna Hennadige ] 

Please update. 

Thank you and Kind Regards, 

Jessie Caparas 

Email: [ mailto:[email-masked] | 
[email-masked] ] 

T: +97145172087 

From: Apoorv Joshi <[email-masked]> 
Sent: Saturday, October 31, 2020 3:50 PM 
To: Escalations Dxbteam <[email-masked]> 
Cc: Jessie Caparas <[email-masked]>; Eugene Ocoy <[email-masked]>; Indunil Indika DiasPonna Hennadige <[email-masked]>; Deepak Damodaran <[email-masked]>; Nikhil Bishnoi <[email-masked]>; seeta.seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Shakeeb Arsalan <[email-masked]> 
Subject: Re: Additional items returned - 9601842899 - Ticket ID 1587894 

External email sender, please take precaution. 

Hi Team, 

Please advise if there is any update on the below case. 

Thank you for your help! 

Regards, 

Apoorv 

From: "Eugene ocoy" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Jessie Caparas" < [ mailto:[email-masked] | [email-masked] ] >, "Indunil Indika DiasPonna Hennadige" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "deepak damodaran" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Monday, October 26, 2020 6:16:48 PM 
Subject: FW: Additional items returned - 9601842899 - Ticket ID 1587894 

Hi Jessie, 

We don’t have record of extra received for those items. 

In reading Indunil , can you cross check if we have received the attached extra dresses? 

Thanks & Regards, 

Eugene Ocoy 

E-COM CONLOC 
Landmark Group, Jebel Ali Industrial Area 1, 
Dubai, United Arab Emirates P.O. Box 24570 
[ tel:+971 | Tel:+971 ] 4 809 4861 Mob:+971 506983147 

Email: [ mailto:[email-masked] | [email-masked] ] 

Shop online at: http:\\www.landmarkshops.com\shoemart 

From: Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Sunday, October 25, 2020 9:51 PM 
To: Deepak Damodaran < [ mailto:[email-masked] | [email-masked] ] >; Eugene Ocoy < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] > 
Subject: FW: Additional items returned - 9601842899 - Ticket ID 1587894 
Importance: High 

Hi Both, 

Did we receive this item for this order? 

This doesn’t belong to landmark. 

Thank you and Kind Regards, 

Jessie Caparas 

Email: [ mailto:[email-masked] | 
[email-masked] ] 

T: +97145172087 

From: Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Saturday, October 24, 2020 6:05 PM 
To: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] > 
Cc: seeta.seeta < [ mailto:[email-masked] | [email-masked] ] >; Nikhil Bishnoi < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Fauzan Ahmad, Musalman < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: Additional items returned - 9601842899 - Ticket ID 1587894 

External email sender, please take precaution. 

Hi Team, 

Please assist on the below case. Customer is saying that they returned additional 2 items which does not belong to Centrepoint along with the items that he was returning. Now the customer is requesting to return those additional two items. Images of the items are attached. 

Please look into this and assist. Thank you for your help! 

Regards, 

Apoorv 

From: "Nikhil Bishnoi" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Nikhil Bishnoi" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Friday, 23 October, 2020 06:31:12 
Subject: Additional items returned - 9601842899 - Ticket ID 1587894 

Dear Team, 

The customer is complaining that he has returned 2 additional items for Order ID 9601842899. The attached are the images of the items. We have raised a child ticket 1591937 on Oct 16, but there is no response. 

The items are: 

1. Vero Moda High Neck Crochet Detailed Short Dress - color is Dark Pink 

2. Vero Moda - Tiered Midi Dress - color is Light Blue 

Kindly assist. 

Regards, 

Nikhil. 

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. [ http://www.landmarkgroup.com/ | www.landmarkgroup.com ] 
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com