Subject: Offline Store Numbers/Emails - for Strict Compliance
From: Jessie Caparas <[email-masked]>
To: seeta.seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>
Cc: Saurabh <[email-masked]>, deeksha <[email-masked]>, Mustehsan Siddiqui <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Tue, 22 Dec 2020 14:59:09 +0000

Hi Team,

Please remove the access of any store numbers/store emails shared to the agents effective immediately.

Strictly, there should be no store manager/cashier, CUG and or landline numbers and or emails visible to the agents.

If a customer asks for a store number, we have to probe to identify the requirement.

Ideally, if a customer has a concern related to offline stores, we need to gather customer details and escalate this to the concern SPOC as per territory moving forward.

Also share the updated sheet for offline stores - specifically the SPOC we have shared for each territory to ensure that the details are up to date.

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

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