Subject: Re: Refund issue, // 6232894631
From: Apoorv Joshi <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Ezzaldeen Mahyoub <[email-masked]>
Date: Tue, 22 Dec 2020 06:24:42 -0700 (MST)

Hi Team, 

With reference to the order number: 6232894631 
RMA: 1000243858 

Refund amount of SAR 263 has been processed from our end on Nov 28, 2020. The note on the refund is "Manually refunded by Payfort". Customer has already allowed 3 weeks for the refund and is still saying they have not received the refund. 

We request you to please look into it and advise further. 

Thank you for your help! 

Regards, 
Apoorv 

From: "M Ataullah" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Subject: Quality issue WWD, // 8217422598 

Hi Team, 

Problem Statement: Refund issue 

Order Date: ​ Oct 14, 2020 

Order ID: ​ 6232894631 
Assistance Required: Need check and process the refund 

Issue Description: The refund has been done manually by payforit on 28/11/20, but the customer is claiming he did not receive the refund and he shared his bank statement, and he is asking refund transaction id 

so kindly help us in closing this case. 

Thanks & Regards, 
Syed Ataullah