Subject: RE: late collection - 6217417011
From: Akshay Berry <[email-masked]>
To: Apoorv Joshi <[email-masked]>, Imran Masih <[email-masked]>, SanadZ <[email-masked]>, Escalations Dxbteam <[email-masked]>, Krizette Masangkay <[email-masked]>
Cc: seeta.seeta <[email-masked]>, Mohammad Shafeeque <[email-masked]>, Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Tue, 22 Dec 2020 13:01:48 +0000

@Krizette Masangkay<mailto:[email-masked]> Please assist here.

Regards,
Akshay Berry
Email: [email-masked]<mailto:[email-masked]>
T: +971 4 5172125

From: Apoorv Joshi <[email-masked]>
Sent: Tuesday, December 22, 2020 3:23 PM
To: Imran Masih <[email-masked]>; SanadZ <[email-masked]>; Escalations Dxbteam <[email-masked]>
Cc: seeta.seeta <[email-masked]>; Mohammad Shafeeque <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>
Subject: Re: late collection - 6217417011

External email sender, please take precaution.
Hi Team,

As per the collection reference the items are collected under L07C8D3, and the customer is reporting to us that the items are still not collected from them. Kindly confirm if the items are collected or not and if collected please share the AWB under which they have been collected.

If not collected, please contact customer on 0501543578 within today and arrange collection with them.

@dxbteam: Please assist in getting a response on the below, we are waiting for an update since Dec 16, 2020 on this and the collection is pending since Aug, 2020 with us.

Thank you for your help!

Regards,
Apoorv

________________________________
From: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
To: "Imran Masih" <[email-masked]<mailto:[email-masked]>>, "SanadZ" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Mohammad Shafeeque" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, December 16, 2020 5:45:31 PM
Subject: Re: late collection - 6217417011

Hi Team,

Please check and advise if the items are collected from the customer under: L07C8D3

As per tracking it has been collected, customer is denying collection. This is pending since Dec 7, 2020.

Please check this and advise on priority. If the items are not collected yet, please contact customer on 0501543578 and collect the items from them on priority. Once collected please reply and confirm the tracking number under which it is going to return to our warehouse.

Thank you for your help!

Regards,
Apoorv

________________________________
From: "Mohammad Shafeeque" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, December 10, 2020 4:45:08 PM
Subject: late collection

Hi Team,

With reference to Tracking ID: 46388521900 & collection Reference : L07C8D3
Order: 6217417011

As per courier the item has been collected but the customer claims that the item is still not collected.

Kindly confirm under which tracking you have collected the items , child ticket created but no response.

Regards,
Shafeeque

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