Subject: Re: Refund Issue - 6245975554
From: Apoorv Joshi <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, malik ismail <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>, AMIR <[email-masked]>, Mohammad Shafeeque <[email-masked]>
Date: Tue, 22 Dec 2020 04:28:31 -0700 (MST)

Hi Team, 

Please assist on the below case, we have shared the RRN and Auth code with the customer which they have shared with their Bank at this time but the bank has told the customer that they are unable to locate any details with RRN and they need UTI number from us to investigate this. The customer also mentioned that he has raised a dispute regarding this with his bank so his bank would be contacting our finance directly. 

Please look into this and advise. Thank you for your help! 

Regards, 
Apoorv 

From: "malik ismail" <[email-masked]> 
To: "Apoorv Joshi" <[email-masked]> 
Cc: "escalations dxbteam" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "AMIR" <[email-masked]>, "Mohammad Shafeeque" <[email-masked]> 
Sent: Monday, December 21, 2020 2:41:11 PM 
Subject: RE: Refund Issue - 6245975554 

Hi Apoorv, 

Please advise customer to check with bank by RRN 32720056704 - Auth Code 8833 

Regards, 

Malik 

From: Apoorv Joshi <[email-masked]> 
Sent: Friday, December 18, 2020 12:55 PM 
To: [email-masked] 
Cc: Escalations Dxbteam <[email-masked]>; seeta.seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Shakeeb Arsalan <[email-masked]>; AMIR <[email-masked]>; Mohammad Shafeeque <[email-masked]> 
Subject: Refund Issue - 6245975554 

External email sender, please take precaution. 

Hi Team, 

With reference to the order number: 6245975554 

Request Token Number: 169999990034945693 

Transaction/Authentication Code: 008833 

Refund amount: SAR 172 

As per the status of this refund it is manually refunded by Payfort and the customer is reporting that they have already checked with their Bank but the Bank is asking for the UTI number to get the same investigated. Please advise if this has been successfully refunded at this time, if so, please do share the UTI number. 

Please look into this on priority and assist. Thank you for your help! 

Regards, 

Apoorv 
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