Subject: Refund approval//Order ID: 6479640265
From: "Ebrahim Abduljalil. Qasem" <[email-masked]>
To: Seeta Seeta <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Tue, 22 Dec 2020 03:43:20 -0700 (MST)

Hi Team 

Problem Statement : Refund approval. 
Order Date : Apr 10, 2020 
Order ID: 6479640265 
Tracking ID: 45944154550 
RMA:24082477 
Total Price : SAR90 
Concept : BABYSHOP 
Issue Description :The return request was created on 4/23/20 , as per aramex website we are not able to track the returned item, However the refund ha not been initiated since 8 months. 

Case history : The customer reached out to us on May 05, 2020. and since then no action has been taken on the issue . 

Customer's history : The customer is with us since 4/8/20 and this is her 4th order with us. 

Assistance required : We request you to provide refund approval in order to have the customer refunded manually and close the issue. 

Regards, 
Ebrahim Hageb