Subject: Shipment left at doorstep and is lost - 9621197458 (Refund Approval)
From: Nikhil Bishnoi <[email-masked]>
To: Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>
Cc: Nikhil Bishnoi <[email-masked]>
Date: Tue, 22 Dec 2020 03:03:46 -0700 (MST)

Hi Team, 

With regards to Order id 9621197458, Ticket ID 1861815, AWB FP121020000301, the customer is complaining that the courier guy has left the shipment at the doorstep and not informed the customer of the same. The customer is complaining that the shipment is lost now. 

Muzahir Abbas from the AUH territory have informed us that he has instructed the courier guy to go and fetch the shipment again and hand it over to the customer. The customer is complaining that the shipment is lost. 

Kindly provide an approval for the refund. This is the customer's 4th order with us totalling AED 847.85. 

Regards, 
Nikhil.