Subject: Re: POD Issue / Refund approval//Order ID: 6243530256
From: Numan Ali <[email-masked]>
To: Seeta Seeta <[email-masked]>
Cc: Aessam <[email-masked]>, Msaad <[email-masked]>, ShipaDelivery Support <[email-masked]>, Landmark Escalation Level 2 <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Fauzan Musalman <[email-masked]>, Apoorv Joshi <[email-masked]>, Ebrahim <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Tue, 22 Dec 2020 12:27:45 +0300

hi Seeta,

The concerned team has been asked will update you accordingly

On Tue, Dec 22, 2020 at 12:15 PM Seeta Seeta <[email-masked]>
wrote:

> Hi Team,
>
> Requesting you to provide us the POD for tracking number SD000482171.
>
>
> Thanks & Regards,
> Seeta Kunwar
>
> ------------------------------
> *From: *"Ebrahim" <[email-masked]>
> *To: *"Seeta Seeta" <[email-masked]>
> *Cc: *"Shakeeb Arsalan" <[email-masked]>, "Fauzan Musalman"
> <[email-masked]>, "Apoorv Joshi" <[email-masked]>
> *Sent: *Sunday, 29 November, 2020 14:03:09
> *Subject: *POD Issue / Refund approval//Order ID: 6243530256
>
> Hi Team,
>
> Problem Statement : POD Issue / Refund approval.
>
> Order Date : Nov 18, 2020
> Order ID: 6243530256 <callto:6490498762>
> Tracking ID: SD000482171
> Total value: 35.40
> Concept: MAX
>
>
> Issue Description :The Customer placed the order on Nov 18, 2020, Please
> note that the customer has received only messages for the delivery
> ,However, the shipment still not delivered.
>
> Case history : The customer reached out to us on Nov 24, 2020. and we are
> getting  the below response from shipa team "As per the system, has been
> delivered successfully. Please confirm again from your end.
>
> Customer's history : The customer is with us since 3/31/19 and this is
> his 25th order with us.
>
> Assistance required : We request you to provide refund approval in order
> to have the customer refunded manually and close the issue.
>
>
> Regards,
> Ebrahim Hageb
>
>

-- 
Numan Ali
Operations
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