Subject: Need refund refund approval: Case id - 1719441 Order ID: 9612668576 Return Tracking ID: RP110920003161
From: Manish Kumar <[email-masked]>
To: Seeta Seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Tue, 22 Dec 2020 02:18:24 -0700 (MST)

Hi Team, 

Problem Statement: Refund Not Processed/missing items 

Order Date : Nov 7, 2020 

Case id - 1719441 
Order ID: 9612668576 
Return Tracking ID: RP110920003161 

Assistance Required: Need refund refund approval 

RMA: 1000146642 
Child Ticket: 1799692 

Issue Description: Customer raised a return request for 3 item and as per the customer, he handed over the items to the courier team. 

Tracking shows that the item hasn't been collected by the courier team. Customer is contacting us for refund, and he didn't received any receipt from courier at the time of collection. 

Case History: The customer has reported the issue on 11/20/2020 and we are continuously following up with the courier team and we are not getting any response. We have also created the child ticket however as per the update we have not received the items physically. 
​ 
Customer History: The customer had been shopping with us since 9/30/2020 and completed 8 orders till now. 

Regards, 
Manish