Subject: Re: POD Issue / Refund approval//Order ID: 6243530256
From: Seeta Seeta <[email-masked]>
To: Aessam <[email-masked]>, Msaad <[email-masked]>, [email-masked], [email-masked]
Cc: Shakeeb Arsalan <[email-masked]>, Fauzan Musalman <[email-masked]>, Apoorv Joshi <[email-masked]>, Ebrahim <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Tue, 22 Dec 2020 02:15:01 -0700 (MST)

Hi Team, 

Requesting you to provide us the POD for tracking number SD000482171. 

Thanks & Regards, 
Seeta Kunwar 

From: "Ebrahim" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Fauzan Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Sunday, 29 November, 2020 14:03:09 
Subject: POD Issue / Refund approval//Order ID: 6243530256 

Hi Team, 

Problem Statement : POD Issue / Refund approval. 

Order Date : Nov 18, 2020 
Order ID: [ callto:6490498762 | 6243530256 ] 
Tracking ID: SD000482171 
Total value: 35.40 
Concept: MAX 

Issue Description :The Customer placed the order on Nov 18, 2020 , Please note that the customer has received only messages for the delivery ,However, the shipment still not delivered. 

Case history : The customer reached out to us on Nov 24, 2020 . and we are getting the below response from shipa team "As per the system, has been delivered successfully. Please confirm again from your end. 

Customer's history : The customer is with us since 3/31/19 and this is his 25th order with us. 

Assistance required : We request you to provide refund approval in order to have the customer refunded manually and close the issue. 

Regards, 
Ebrahim Hageb