Subject: refund approval //6474226595
From: Ezzaldeen Mahyoub <[email-masked]>
To: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Date: Tue, 22 Dec 2020 01:39:38 -0700 (MST)

Hi Team, 
Problem Statement: Refund approval. 
​ 
Ticket ID: 1871554 
Order Date: May 1, 2020 
Order ID: 6474226595 
Tracking ID: 45759994280 
Total Price: SAR254.00 
Issue Description: The order was placed on Mar 29, 2020 and delivered to customer on 13 Dec 2020. But customer claiming that he has not received the items (162155053 - - Kappa Printed Leggings with Elasticised Waistband (SAR99.00) ,161996805 - - Bossini Printed Round Neck T-shirt and Pyjama Set(SAR90.00) and 162347309 - - Juniors Printed Round Neck T-shirt and Pyjama Set (SAR65.00)) as per hybris the all item has been shipped and delivered from our side. 
Customer's history: Customer is with us since March 2020 and has 2 completed orders. 
Assistance required: We request you to provide refund approval in order to have the customer refunded manually and close the issue. 
​Thank you for your help. 
Regards, 
Ezzaldeen