Subject: Invalid AWB / Refund approval//Order ID: 6220339297
From: "Ebrahim Abduljalil. Qasem" <[email-masked]>
To: Seeta Seeta <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Tue, 22 Dec 2020 01:08:26 -0700 (MST)

Hi Team 

Problem Statement : Invalid AWB / Refund approval. 
Order Date : Aug 31, 2020 
Order ID: 6220339297 
Return Tracking ID: 46175692743 
RMA:24140097 
Total Price : SAR174 
Concept : SPLASH 

Issue Description :The customer made an order on Aug 31, 2020 and she received on 9/3/20 and she made return request on 9/4/20 for two items she said the courier collected the items and the refund not initiated to her as in hybris the refund has been not processed as the AWB is invalid and the collection reference is cancelled. 

Case history : The customer reached out to us on Nov 01, 2020. and we have escalated to conloc team but no action has been taken. 

Customer's history : The customer is with us since 5/10/20 and this is her 8th order with us. 

Assistance required : We request you to provide refund approval in order to have the customer refunded manually and close the issue. 

Regards, 
Ebrahim Hageb