Subject: Re: Refund Not Processed//Order ID: 6220339297
From: Shakeeb Arsalan <[email-masked]>
To: Ebrahim <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Mon, 21 Dec 2020 23:22:51 -0700 (MST)

the AWB is invalid and the collection reference is cancelled, we are not sure if we received the items at the WH or not. 
Please raise the issue for refund approval so we can forward the same 

From: "Ebrahim" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Sunday, November 22, 2020 1:55:18 PM 
Subject: Refund Not Processed//Order ID: 6220339297 

Hi Team, 

Problem Statement: Refund Not Processed 
Order Date : Aug 31, 2020 
Order ID: 6220339297 
Return Tracking ID: 46175692743 
RMA:24140097 
Assistance Required:Refund request 

Issue Description: The customer made an order on Aug 31, 2020 and she received on 9/3/20 and she made return request on 9/4/20 for two items she said the courier collected the items and the refund not initiated to her as in hybris the refund has been not processed kindly check the RMA(24140097) and make refund to customer as soon as possible. 

Regards, 
Ebrahim Hageb