Subject: RE: Re: NDR 6240914014
From: Vishwajeet Singh <[email-masked]>
To: FarEye Support <[email-masked]>, "[email-masked]" <[email-masked]>
Cc: seeta.seeta <[email-masked]>, "[email-masked]" <[email-masked]>, "[email-masked]" <[email-masked]>, "[email-masked]" <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Tue, 22 Dec 2020 06:21:52 +0000

Dear Yasser,

Kindly raise SR to change the status in OMS & Hybris post that we can ask FE team to revert the status

Regards,
VJ
Supply Chain || Landmark Group
Landmark Tower, 18th Floor , Dubai Marina
UAE M     +971-585429874
UAE P      +971-45174259
KSA M     +966-596014307

From: FarEye Support <[email-masked]>
Sent: Monday, December 21, 2020 8:09 PM
To: [email-masked]
Cc: seeta.seeta <[email-masked]>; [email-masked]; [email-masked]; [email-masked]; Escalations Dxbteam <[email-masked]>; Vishwajeet Singh <[email-masked]>
Subject: Re: Re: NDR 6240914014

External email sender, please take precaution.
Dear Vishwajeet,

We need your confirmation to proceed with the above request.

You can visit the support ticket on https://fareye.freshdesk.com/public/tickets/a02d1ef07871f99ae937a8ad6993fda5a8752a4182975c8e78ecc51c8de26993<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Ffareye.freshdesk.com%2Fpublic%2Ftickets%2Fa02d1ef07871f99ae937a8ad6993fda5a8752a4182975c8e78ecc51c8de26993&data=04%7C01%7Cvishwajeet.singh%40landmarkgroup.com%7C047988f728554b7bdcc108d8a5cab936%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637441637397853978%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=%2FTNObjkb1IH3fCBuoma%2BEdr6RinB33db75w4NSNnx2U%3D&reserved=0> or please log in to the FarEye Support portal on https://fareye.freshdesk.com<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Ffareye.freshdesk.com%2F&data=04%7C01%7Cvishwajeet.singh%40landmarkgroup.com%7C047988f728554b7bdcc108d8a5cab936%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637441637397853978%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=xbQWxI5xg1FymU4AVHmZDzgUWP5bOzFZtTSJ4SlkFsA%3D&reserved=0> to check the details.
Thanks and Regards,

Nishant Kamal
Technical Engineer | FarEye

Call: +91 70-6595-6595
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On Mon, 21 Dec at 6:15 PM , FarEye Support <[email-masked]<mailto:[email-masked]>> wrote:
Dear Shakeeb,

Thanks for contacting FarEye!!
We have received your concern regarding RTO intiatiaon. We are working on the same and will update you soon.

You can visit the support ticket on https://fareye.freshdesk.com/public/tickets/a02d1ef07871f99ae937a8ad6993fda5a8752a4182975c8e78ecc51c8de26993<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Ffareye.freshdesk.com%2Fpublic%2Ftickets%2Fa02d1ef07871f99ae937a8ad6993fda5a8752a4182975c8e78ecc51c8de26993&data=04%7C01%7Cvishwajeet.singh%40landmarkgroup.com%7C047988f728554b7bdcc108d8a5cab936%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637441637397863972%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=BS7Fb5mGxneofXmegmW%2Fku%2FALPqAjKLJ909hatPsDxY%3D&reserved=0> or please log in to the FarEye Support portal on https://fareye.freshdesk.com<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Ffareye.freshdesk.com%2F&data=04%7C01%7Cvishwajeet.singh%40landmarkgroup.com%7C047988f728554b7bdcc108d8a5cab936%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637441637397873965%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=hu1mT84Bk6STnUU%2BnZYM9fDjrnP8Z%2FU%2FBlOwTi5YTL4%3D&reserved=0> to check the details.
Thanks and Regards,

Prabhjot Kaur, Technical Engineer
FarEye- Enabling Digital Logistics<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.getfareye.com%2F&data=04%7C01%7Cvishwajeet.singh%40landmarkgroup.com%7C047988f728554b7bdcc108d8a5cab936%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637441637397873965%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=rjYocId63OB75Q3yV5ki73yjejj6NCBx36wEGtX7GUg%3D&reserved=0>

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On Mon, 21 Dec at 6:01 PM , Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>> wrote:
Hi Team,

Please initiate the RTO for the below order
Order ID: ​6240914014
Tracking ID: ​SD000400985
[https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjQwODM4MDY4NjEsImRvbWFpbiI6ImZhcmV5ZS5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6MjExODU3fQ.MxX5uUCEIWVdD7OU0XT5TvHsLpB1xefoPhXEzxWL5rM]

Regards
Shakeeb
________________________________
From: "YASSER LSM" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, December 21, 2020 4:12:58 PM
Subject: NDR

HI Team,

Problem Statement: NDR

Order ID: ​6240914014
Order Date : Nov 10, 2020
Tracking ID: ​SD000400985

Issue Description: As per hybris, the status is showing  "DELIVERED" on 1/14/20. However, As per the tracking ID SD000400985, the status is showing  "Package Returned" on 23/11/2020.

kindly do the needful Regards.

Regards,
Yasser
185576:211857
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