Subject: Refund to be processed #2000678366
From: "Fauzan Ahmad . Musalman" <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, "Ahmed Fathalrahman, Alsharif. Ahmed" <[email-masked]>, Apoorv Joshi <[email-masked]>, Seeta Seeta <[email-masked]>
Date: Mon, 21 Dec 2020 17:57:53 -0700 (MST)

Hi Team, 

With reference to order # 2000678366 
Order Date: Dec 9, 2020 
Tracking ID: 43827336000 

As per hybris the order status is delivered on , but customer claiming that he has not received the order. However, as per Aramex website the order has been returned to shipper on 12 Dec 2020. we have escalated to Aramex and they have updated us that the order returned to our side under AWB: 43827499332 . also we have created a child ticket to process the refund but we have received not update. 

Kindly assist us to process the refund for customer. 

Regards. 
Fauzan 

From: "Ahmed Fathalrahman, Alsharif. Ahmed" <[email-masked]> 
To: "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Seeta Seeta" <[email-masked]> 
Sent: Tuesday, December 22, 2020 4:50:09 AM 
Subject: Old child ticket 

Hi Team, 

Problem Statement: Refund Not Processed 
Order Date : Dec 9, 2020 
Order ID:2000678366 
Tracking ID:43827336000 
New tracking ID:43827499332 
Assistance Required: Need refund for customer. 
Issue Description: The courier team tried to deliver the order and the customer refused the order and we have contacted with courier team and they said the order returned to warehouse under HAWB 43827499332 kindly check the order and refund the amount as soon as possible 

Regards, 
Ahemd