Subject: Re: Update Order status
From: FarEye Support <[email-masked]>
To: [email-masked]
Cc: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 21 Dec 2020 22:13:34 +0000

Dear Fauzan,     As per your request, we have published the Delivered status corresponding to the shared AWB to the API Gateway. As of now, we are proceeding with the ticket # 185328 closure. Should you need any further information, please do not hesitate to contact us on [email-masked] or +91-70-6595-6595.       After closing the ticket we are collecting feedback on how we performed in our last engagement so we can provide you an even better experience.      Please provide your valuable feedback.            An incident can be reopened only within 48 hours from the time an Incident is marked as Resolved by simply replying to the Incident. Else, the incident will be permanently closed. Permanently closed incident cannot be reopened and customer should create a new Incident, by composing and sending a new email (not on the previous email trail) to our support email ID referring to the ID of the old Incident.          You can visit the support ticket on https://fareye.freshdesk.com/public/tickets/66f0164f1f90d9b1d14adf6774e0a88373273c567cb6e2241c34d99284d1e948 or please log in to the FarEye Support portal on https://fareye.freshdesk.com to check the details.                      Thanks,     Shailesh Bisht,     Technical Engineer       FarEye- Enabling Digital Logistics Call: +91 70-6595-6595       7+ Mentions    Digital Disruptor    Recognized    Chicago   |   London   |   Dubai   |   Singapore   |   India                                              Disclaimer: This message is confidential and is intended for the addressee, and may also be privileged. Any unauthorized disclosure, copying, distribution or use of this message is strictly prohibited, and if done, will result in strict legal action. This message is not guaranteed to be complete or error-free. No liability is assumed for any errors and/or omissions in the contents of the message.      
                           
                            On
                            Mon, 21 Dec at  4:45 PM
                            ,  Vishwajeet Singh <[email-masked]>  wrote:
                             
 Dear Team 

  

 
Pl change the status with time stamp (25 Nov 202012:42
 PM)

 

 

   

   
 
 Regards, 

 VJ 

 Supply Chain || Landmark Group 

 Landmark Tower, 18th Floor , Dubai Marina 

 UAE M     +971-585429874 

 UAE P      +971-45174259 

 KSA M     +966-596014307 

 

 

  

 
  
 From: FarEye Support <[email-masked]>  
Sent: Monday, December 21, 2020 9:56 AM 
To: [email-masked] 
Cc: [email-masked]; [email-masked]; [email-masked]; seeta.seeta <[email-masked]>; Vishwajeet Singh <[email-masked]>; Escalations Dxbteam <[email-masked]> 
Subject: Re: Update Order status 

 

 
External email sender, please take precaution.

 

 

 Dear Vishwajeet, 

 

   

 
 
​Please share your confirmation for the above request.

 

  

 
 
 @Fauzan please share the timestamp at which the status has to be updated. 

 

   

 

 

 You can visit the support ticket on https://fareye.freshdesk.com/public/tickets/66f0164f1f90d9b1d14adf6774e0a88373273c567cb6e2241c34d99284d1e948 or
 please log in to the FarEye Support portal on https://fareye.freshdesk.com to
 check the details.  

 

 

 

 

 

Ipsit Sharma 
Technical Engineer | Fareye

 

   

 

 
 
Call: +91 70-6595-6595

 

 

 

 

 

 

 

 

 
 
7+ Mentions

 

 

 

 
 Digital Disruptor 

 

 

 

 Recognized 

 

 

 
 
Chicago   |   London   |   Dubai   |   Singapore   |   India

 

 

  

 

   

 

 

 

 

 

 

 

 

 

 

 

 

  

 

 

 

 
Disclaimer: This message is confidential and is intended for the addressee, and may also be privileged. Any unauthorized disclosure, copying, distribution or use of this message
 is strictly prohibited, and if done, will result in strict legal action. This message is not guaranteed to be complete or error-free. No liability is assumed for any errors and/or omissions in the contents of the message.

 

 

On Mon, 21 Dec at 9:45 AM
, FarEye Support <[email-masked]> wrote:

 

 
 
 Dear Fauzan, 

 

   

 
 Greeting from FarEye! 
We have received your concern to update the order status. 
We will revert you back as soon as we have an update or need any details to proceed further. 
We are working on the same. 

 

   

 

 

 You can visit the support ticket on https://fareye.freshdesk.com/public/tickets/66f0164f1f90d9b1d14adf6774e0a88373273c567cb6e2241c34d99284d1e948 or
 please log in to the FarEye Support portal on https://fareye.freshdesk.com to
 check the details.  

 

 
 Thanks and Regards, 

 

   

 
 
 Saurabh Deo, Technical Engineer

 

 
  FarEye-
 Enabling Digital Logistics  

 

 

 
 
 Call: +91 7065956595

 

 

 

 

  

 

 

 

 

 

 

 

 

 

 

 

 

 

 

On Mon, 21 Dec at 9:30 AM
, Fauzan Ahmad . Musalman <[email-masked]> wrote:

 

 
 
Hi Team,

 

  

 
 
 With reference to order #2000563697

 

 Tracking ID:43824471110

 

  

 
 
 As per Aramex the order has been delivered on
25 Nov 2020, Kindly assist us to update the order status on Fareye to delivered. 

 

   

 
 Regards, 

 
 
 Fauzan 

 

   

 

 
 
From:
"AHMED ISMAT" <[email-masked]> 
To: "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]>,
 "Seeta Seeta" <[email-masked]> 
Sent: Monday, December 21, 2020 4:28:35 AM 
Subject: update Order status

 

   

 

 Hi Team, 

 

 
 
 Problem Statement: update Order status. 

 
 
 Order Date: Nov 22, 2020 

 
 
 Order ID: 2000563697 

 
 
 Tracking ID: 43824471110 

 
 
 Tickets no: 1892952 

 

 
 
 Issue Description: As per hybris the status shown IN_TRANSIT, and customer has already received  his order. 

 
 
 so can you please update order status. 

 

 
 
 Regards, 

 
 
 Ahmed Ismat 

 

  

 

 

 

185328:211857

 

 

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