Subject: Ticket # 185328 Resolved
From: FarEye Support <[email-masked]>
To: [email-masked]
Date: Mon, 21 Dec 2020 22:13:35 +0000

Dear Fauzan Ahmad . Musalman,  Our Technical Engineer has indicated that your ticket # 185328 with subject Update Order status has been Resolved.   An incident can be reopened only within 48 hours from the time an Incident is marked as Resolved by simply replying to the Incident. Else, the incident will be permanently closed. Permanently closed incident cannot be reopened and customer should create a new Incident, by composing and sending a new email (not on the previous email trail) to our support email ID referring to the ID of the old Incident.  
   
 When the ticket is closed it can't be reopened. 
   
 Sincerely, FarEye Team https://fareye.freshdesk.com/public/tickets/66f0164f1f90d9b1d14adf6774e0a88373273c567cb6e2241c34d99284d1e948