Subject: RE: Refund not processed/ 7408873576
From: Jessie Caparas <[email-masked]>
To: "Fauzan Ahmad . Musalman" <[email-masked]>, Escalations Dxbteam <[email-masked]>, BHRdc Ecomm <[email-masked]>, Siny Jacob <[email-masked]>
Cc: seeta.seeta <[email-masked]>, asjad hussain <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Mon, 21 Dec 2020 18:54:59 +0000

@BHRdc Ecomm<mailto:[email-masked]> @Siny Jacob<mailto:[email-masked]>

For your help please.

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Fauzan Ahmad . Musalman <[email-masked]>
Sent: Monday, December 21, 2020 8:35 AM
To: Escalations Dxbteam <[email-masked]>
Cc: seeta.seeta <[email-masked]>; asjad hussain <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Apoorv Joshi <[email-masked]>
Subject: Refund not processed/ 7408873576
Importance: High

External email sender, please take precaution.
Hi Team,

With reference to order #7408873576
Tracking ID: 45444434243

As per Aramex the item has been delivered to warehouse. We have created a child ticket but we have received no update. Also as per Fareye there is no details.

Kindly assist us to process the refund.

Regards,
Fauzan

________________________________
From: "asjad hussain" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Cc: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, December 21, 2020 2:37:52 AM
Subject: Refund not processed/ 7408873576

Hi Team,

Problem Statement: Refund not processed
Order Date : Oct 18, 2020
Order ID: 7408873576
Tracking ID: 45444434243
child ticket: 1885407
Assistance Required: Process the refund

Issue Description: As per tracking we have received the items at warehouse on 29 Nov 2020 but the refund is not processed till now.
Kindly check and do the needful.

Regards,
CS Team

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