Subject: RE: refund approval of missing item case ID: 1670389
From: Jessie Caparas <[email-masked]>
To: Apoorv Joshi <[email-masked]>
Cc: seeta.seeta <[email-masked]>, Ammar Asif <[email-masked]>, Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Mon, 21 Dec 2020 18:00:09 +0000

@Apoorv Joshi<mailto:[email-masked]>

Go ahead.

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Apoorv Joshi <[email-masked]>
Sent: Monday, December 21, 2020 11:12 AM
To: Jessie Caparas <[email-masked]>
Cc: seeta.seeta <[email-masked]>; Ammar Asif <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: Re: refund approval of missing item case ID: 1670389

External email sender, please take precaution.
Hi Team,

Please assist on the below case. As per the consignment all the items were shipped and customer still insisting they did not receive the below mentioned items.

Please look into this and assist in closing the case. Thank you for your help!

Regards,
Apoorv
________________________________
From: "Ammar Asif" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Subject: Re: refund approval of missing item case ID: 1670389

Problem Statement : Not shipped order / Refund approval.

Ticket id : 1670389

Order Date : Oct 30, 2020

Order ID: 8211118227

Tracking ID : LMK20110000464

Total Price : 17.45KWD
Issue Description :
the customer has placed his order on Oct 30, 2020. Now the customer has received incomplete order.
he is looking for his missing item.

items detail:
161088847 - - Full Length Solid Jeans with Button Closure and Pocket Detail KWD4.00 MAX QTY 1

162713728 - - Printed Long Sleeves T-shirt and Full Length Pyjama Set KWD4.00  MAX QTY 1
162792563 - - Sequin Detail Long Sleeves T-shirt with Textured Gilet Sweater KWD6.75   MAX QTY 1
162016767 - - Reversible Sequin Detail Dress with Long Sleeves and Hood KWD3.00  MAX QTY 1

Case history : The customer reached out to us on 10 Nov 2020 and since then the issue was pending.

Customer's history : the customer is with us since 10/30/20 and this is his first order with us.

Assistance required : We request you to provide refund approval in order to have the customer refunded manually and close the issue.

Best Regards
ammar asif

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com